- Duration / Course length: Upto 1 Hour Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Course DetailsHonesty, transparency, and integrity are essential to trust in healthcare. The Duty of Candour: Essential Training for Healthcare Professionals course is designed to equip medical staff, care providers, and healthcare leaders with the knowledge and communication skills required to uphold legal and ethical responsibilities when something goes wrong in patient care.
This comprehensive course outlines the full Duty of Candour process, including legal obligations, how to effectively manage adverse events, and how to engage in open and compassionate communication with patients and families. It also explores the emotional and systemic aspects of handling incidents, offering guidance on how to support cultural change within healthcare settings.
Whether you're a nurse, doctor, care worker, or health administrator, this course empowers you to uphold transparency and accountability in line with national healthcare standards.
Course Curriculum
Module 01: Introduction to Duty of Candour
- Definition and principles
- Why candour matters in healthcare
- Impact on patients, families, and professionals
- When and how to apply the duty
- Step-by-step guide to the process
- Roles and responsibilities
- Statutory and professional duties
- Regulatory bodies and legislation
- Case law and compliance
- How to speak openly and sensitively
- Listening and responding to concerns
- Maintaining professionalism under pressure
- Types of incidents that trigger candour
- Immediate and long-term responses
- Supporting staff and patients
- Offering meaningful apologies
- Understanding when compensation applies
- Maintaining dignity and clarity
- Root cause analysis
- Action planning and improvements
- Embedding lessons into practice
- Reporting requirements
- Leadership and governance roles
- Documentation and audits
- Creating an open, blame-free environment
- Encouraging speaking up
- Building trust through transparency
- Evolving regulations
- Global perspectives on candour
- Opportunities for system-wide improvement
- Developed by healthcare and ethics professionals
- Realistic case scenarios and practical guidance
- 24/7 access on any device
- Instant assessments and UK-recognised certificate
- Suitable for CPD and professional development
- NUS Extra Card eligibility
- Full learner support via email
Eligibility / Requirements
Eligibility/Requirements
- No prior legal or clinical experience required
- Ideal for healthcare workers, care staff, and support teams
- Basic understanding of patient care practices is helpful
- Open to individuals at all levels in health and care settings
Job roles this course is suitable for:
Duty of candour training , Healthcare transparency course , Legal and ethical responsibility , Apology in healthcare , Managing adverse eventsAbout John Academy
John Academy is best known for offering awarding body accredited online courses that are available for anyone who wishes to acquire a certification and take their professional life to the next level. As an online course provider, we are aware of the fact that there are a lot of people out there who consider themselves to be very curious learners but the courses that they are interested in are not available at their convenient time and place. So, we have decided to give them a unique opportunity for them to learn and obtain necessary skills in a very convenient way at any time from anywhere.
Who We Are
We are an online course provider who wants to make sure that the students would be able to learn everything there is a need for them to learn regarding the course that they have enrolled in on our site. So, we see to it that they would be provided with the highest possible standard of online learning. That way, students would be able to use it in the real world – the employment world and at their desired field of interests.
Certification
After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.
PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.
