- Duration / Course length: Upto 12 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Discover effective strategies for overseeing a hotel business through the Diploma in Hotel Management course.
This comprehensive course delves into various operational aspects of hotel management, catering to individuals already engaged in hotelier roles, hotel or lodging managers, those aspiring to enter the field, or individuals aiming to launch their own ventures. Throughout the program, you will gain expertise in essential areas crucial for efficiently running and managing a hospitality business.
The course is structured into two main components:
Hospitality Management
- Covers hospitality management procedures, including customer service, communication skills, telephone etiquette, handling challenging customers, and appropriate complaint response.
- Focuses on ensuring a healthy food and hotel environment. Topics include catering services and establishing harmonious relations among various hotel departments such as the kitchen, administration, and reception.
Diploma in Hotel Management Course Learning Outcomes:
- Master customer service, communication, and complaint resolution in hospitality management.
- Acquire skills for effective housekeeping and food management in hotel operations.
- Understand essential telephone etiquette and handling difficult customers.
- Learn to maintain harmonious relations among various hotel departments.
- Gain expertise in catering services and ensuring a healthy hotel environment.
- Develop the ability to manage hotels, motels, resorts, or lodging-related establishments.
Diploma in Hotel Management Course Outline:
Introduction to Hotel Management
- Hotel Business Administration
- Type of Hotels
- Hotel Administration Structure
- Introduction to Hospitality Management
- Characteristics of the Hospitality Industry
- Relationship Between the Hospitality Industry and Tourism
- Influences Which Affect the Industry
- The Development of the Hospitality Industry
- Hospitality Brands
- Accommodation
- Food Service
- Successful Quality Management
- Housekeeping
- Engineering Department
- Security Departments
- Human Resource Management
- Roles of HRM
- Quality Management
- Marketing
- Market Strategy in Hotel Industry
- Interdepartmental Communications
- Communication Skills
Eligibility / Requirements
Anyone Can Enrol in this Counseling Course
Job roles this course is suitable for:
Hotel Manager , Hospitality Supervisor , Front Office Manager , Guest Services ManagerAbout St. Paul's College
St. Paul’s College is a UK-based provider of high-quality online courses, offering flexible, accessible, and industry-focused learning solutions to individuals and businesses worldwide. With a rapidly growing international presence, we are committed to enhancing skills, improving expertise, and driving professional development across various industries.
Our platform caters to individual learners seeking to gain recognized qualifications to advance their careers, as well as businesses looking for comprehensive training solutions to upskill their workforce. By bridging the gap between education and industry needs, we ensure that our courses add real value and support career growth.
At St. Paul’s College, we recognize that finding the right training can be challenging. That’s why we provide practical, informative, and engaging courses designed to meet the evolving demands of today’s workforce. Whether you're an individual looking to boost your expertise or an organization aiming to enhance employee development, we offer the right learning solutions to help you succeed.