Diploma in Hotel Management

Course details

Discover effective strategies for overseeing a hotel business through the Diploma in Hotel Management course.

This comprehensive course delves into various operational aspects of hotel management, catering to individuals already engaged in hotelier roles, hotel or lodging managers, those aspiring to enter the field, or individuals aiming to launch their own ventures. Throughout the program, you will gain expertise in essential areas crucial for efficiently running and managing a hospitality business.

The course is structured into two main components:

Hospitality Management

• Covers hospitality management procedures, including customer service, communication skills, telephone etiquette, handling challenging customers, and appropriate complaint response.

Housekeeping and Food Management

• Focuses on ensuring a healthy food and hotel environment. Topics include catering services and establishing harmonious relations among various hotel departments such as the kitchen, administration, and reception.

Upon course completion, you'll possess the skills to effectively manage hotels, motels, resorts, or other lodging-related establishments.


Diploma in Hotel Management Course Learning Outcomes:

• Master customer service, communication, and complaint resolution in hospitality management.
• Acquire skills for effective housekeeping and food management in hotel operations.
• Understand essential telephone etiquette and handling difficult customers.
• Learn to maintain harmonious relations among various hotel departments.
• Gain expertise in catering services and ensuring a healthy hotel environment.
• Develop the ability to manage hotels, motels, resorts, or lodging-related establishments.

Diploma in Hotel Management Course Outline:

Introduction to Hotel Management

• Hotel Business Administration
• Type of Hotels
• Hotel Administration Structure

Hospitality Management

• Introduction to Hospitality Management
• Characteristics of the Hospitality Industry
• Relationship Between the Hospitality Industry and Tourism
• Influences Which Affect the Industry
• The Development of the Hospitality Industry
• Hospitality Brands
• Accommodation
• Food Service
• Successful Quality Management

Housekeeping, Engineering & Security

• Housekeeping
• Engineering Department
• Security Departments

Human Resource Management

• Human Resource Management
• Roles of HRM

Quality Management

• Quality Management

Marketing

• Marketing
• Market Strategy in Hotel Industry

Interdepartmental Communications Skills

• Interdepartmental Communications
• Communication Skills

Updated on 06 December, 2023