Online
- Duration / Course length: Upto 12 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Discover effective strategies for overseeing a hotel business through the Diploma in Hotel Management course.
This comprehensive course delves into various operational aspects of hotel management, catering to individuals already engaged in hotelier roles, hotel or lodging managers, those aspiring to enter the field, or individuals aiming to launch their own ventures. Throughout the program, you will gain expertise in essential areas crucial for efficiently running and managing a hospitality business.
The course is structured into two main components:
Hospitality Management
- Covers hospitality management procedures, including customer service, communication skills, telephone etiquette, handling challenging customers, and appropriate complaint response.
- Focuses on ensuring a healthy food and hotel environment. Topics include catering services and establishing harmonious relations among various hotel departments such as the kitchen, administration, and reception.
Diploma in Hotel Management Course Learning Outcomes:
- Master customer service, communication, and complaint resolution in hospitality management.
- Acquire skills for effective housekeeping and food management in hotel operations.
- Understand essential telephone etiquette and handling difficult customers.
- Learn to maintain harmonious relations among various hotel departments.
- Gain expertise in catering services and ensuring a healthy hotel environment.
- Develop the ability to manage hotels, motels, resorts, or lodging-related establishments.
Diploma in Hotel Management Course Outline:
Introduction to Hotel Management
- Hotel Business Administration
- Type of Hotels
- Hotel Administration Structure
- Introduction to Hospitality Management
- Characteristics of the Hospitality Industry
- Relationship Between the Hospitality Industry and Tourism
- Influences Which Affect the Industry
- The Development of the Hospitality Industry
- Hospitality Brands
- Accommodation
- Food Service
- Successful Quality Management
- Housekeeping
- Engineering Department
- Security Departments
- Human Resource Management
- Roles of HRM
- Quality Management
- Marketing
- Market Strategy in Hotel Industry
- Interdepartmental Communications
- Communication Skills
Eligibility / Requirements
Anyone Can Enrol in this Counseling Course
Job roles this course is suitable for:
Hotel Manager , Hospitality Supervisor , Front Office Manager , Guest Services ManagerAbout St. Paul's College
With a rapidly growing international presence, we are a U.K. based provider of online courses. Not only are these courses aimed at the broad spectrum of individuals looking to acquire a qualification in order to boost their skills and expertise, but also at businesses. In addition to helping countless individuals, we also offer a range of services to many different types of organisation. Our courses help people and businesses become the best they can be, adding value and driving professional development forward.We are aware that many individuals and companies are unable to access the right courses or training packages to meet their needs. As an online learning platform, we wish to offer the best possible solution to this problem, providing helpful and informative courses to individuals and comprehensive training packages to businesses.
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