- Duration / Course length: Upto 4 Hours Start now
- Accredited by: CPD Qualification StandardsQuality License Scheme
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Course OverviewLearn how to make a genuine difference in your life by taking our popular Customer Services Coordinator. Our commitment to online learning and our technical experience has been put to excellent use within the contents of these educational modules. By enroling today, you can take your knowledge of Customer Services to a whole new level and quickly reap the rewards of your study in the field you have chosen.
We are confident that you will find the skills and information that you will need to succeed in this area and excel in the eyes of others. Do not rely on substandard training or half-hearted education. Commit to the best, and we will help you reach your full potential whenever and wherever you need us.
Please note that the Customer Services Coordinator provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. Always check details with the appropriate authorities or management.
Learning Outcomes
- Instant access to verified and reliable information
- Participation in inventive and interactive training exercises
- Quick assessment and guidance for all subjects
- Freedom to study in any location and at a pace that suits you
- Expert support from dedicated tutors committed to online learning
This course is designed to provide an introduction to Customer Services and offers an excellent way to gain the vital skills and confidence to start a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Full-time and part-time learners are equally supported and the study periods being entirely customisable to your needs.
Method of Assessment
For assessing your learning, you have to complete an automated MCQ exam. It is required for the students to score at least 60% to pass the exam and fulfil the Quality Licence Scheme endorsed certificate criteria. Learners can apply for the certificate after they clear the exam.
There are assignment questions provided at the end of the course. You are suggested to complete the questions to enrich your understanding regarding the course. You can complete this according to your preferred time. The expert tutor will provide feedback on your performance after assessing your assignment
COURSE CURRICULUM
- Module 01: Introduction to Customer Service
- Module 02: What’s Different about Good Customer Service?
- Module 03: Customer Relationship Management
- Module 04: Customer Service Communication Strategies
- Module 05: Data Analysis in CRM
- Module 06: Deepening Customer Relationship
- Module 07: Handling Customer Complaints
- Module 08: Aspects of Phone Etiquette
- Module 09: Know Your Customer (KYC)
- Module 10: Customer Due Diligence
By completing the training in Customer Services Coordinator, you will be able to significantly demonstrate your acquired abilities and knowledge of Customer Services. This can give you an advantage in career progression, job applications, and personal mastery in this area. Updated on 02 October, 2023
Eligibility / Requirements
- The Customer Services Coordinator is open to all students and has no formal entry requirements.
- To study this Customer Services Coordinator, all you need is a passion for learning a good understanding of English.
- You must also be over the age of 16.
Job roles this course is suitable for:
Customer Service Manager , Customer Services Coordinator , Customer Service SpecialistAbout Academy for Health & Fitness
About Academy for Health & Fitness at Laimoon
Welcome to Academy for Health & Fitness, where your learning journey transcends the boundaries of traditional education. At Academy for Health & Fitness, a proud partner of Laimoon, we're dedicated to offering you a diverse range of eLearning courses designed to empower your personal and professional growth.
Our Vision: At Academy for Health & Fitness, we believe in the transformative power of education. Our goal is to make high-quality learning accessible to everyone, everywhere. Whether you're looking to advance in your career, pick up a new hobby, or gain a deeper understanding of the world around you, we're here to help you achieve your dreams.
Our Courses: Our extensive course catalog covers a myriad of subjects. From business and technology to arts and personal development, every course is crafted by industry experts and passionate educators. We ensure that our content is engaging, up-to-date, and relevant to your needs.
Interactive Learning Experience: We understand that learning is more than just absorbing information. That's why our courses are interactive and immersive, with real-world applications. Our platform encourages active participation, allowing you to learn at your own pace, anytime, anywhere.
Community and Support: Join our vibrant community of learners and experts. At Academy for Health & Fitness, you’re not just taking a course; you're becoming part of a global learning community. Our dedicated support team is always here to guide you through your educational journey.
Continuous Improvement: We are constantly evolving, adding new courses, and updating existing ones to ensure that our learners stay ahead of the curve. Your feedback drives our innovation, making Academy for Health & Fitness a dynamic and user-centric learning environment.
Your Success, Our Commitment: At Academy for Health & Fitness, your success is our top priority. We're committed to providing you with the tools, knowledge, and support you need to excel. Start your learning adventure with us today and discover where Academy for Health & Fitness can take you!
Explore, learn, and grow with Academy for Health & Fitness – your partner in online education.
