Course details
In the dynamic realm of business, the Customer Service Supervisor course stands as an indispensable gateway to unparalleled success. Discover the pivotal role of a Customer Service Supervisor in revolutionizing your business narrative. Unlock the secrets of customer satisfaction, delve into the art of providing a "Concierge" level of service, and grasp the essence of the 5 Tenets of Total Quality Management (TQM). Elevate your approach to customer interactions as you unravel the 10 Deadly Sins of Customer Service, learning how to avoid them with finesse. This course isn't just about being good—it's about being exceptional. Leap into the heart of customer service, where each module is meticulously crafted to help you comprehend the true worth of a customer and master the intricacies of dealing with difficult clientele. From the nuances of exceptional phone service to decoding why customers choose you, this course is your ticket to boosting customer retention and, in turn, your revenue. And as a grand finale, don't miss out on the bonus lecture filled with invaluable final tips that will set you apart in the world of customer service. In a landscape where good isn't good enough, this course is your compass to navigating the realm of customer service with expertise and finesse.Customer Service Supervisor Course Learning Outcomes:
- Recognize the critical role of customer service in business success.
- Strive for excellence beyond basic standards in customer service.
- Embrace a mindset that views all interactions as opportunities to help.
- Deliver a high-quality, "concierge" level of customer service consistently.
- Understand and apply the five tenets of Total Quality Management (TQM).
- Implement strategies to boost customer satisfaction effectively.
- Avoid common pitfalls with insights on the 10 deadly sins of customer service.
- Increase revenue through effective customer retention practices.
- Evaluate and quantify the monetary value of each customer to the business.
- Demonstrate a deep understanding of customer needs and preferences.
- WHY Customer Service Is CRITICAL To Your Business!
- Good Isn’t Good Enough!
- We Are ALL in the “Helping Field”
- Providing “Concierge” Level Of Service
- The 5 Tenets Of TQM
- How To Boost Customer Satisfaction
- How To Avoid The 10 Deadly Sins Of Customer Service!
- More Money $$$ – Through Customer Retention
- How Much Is A Customer Worth? $$$
- Do You Understand Your Customer?
- Dealing With Difficult Customers
- “LEAP” Into Customer Service!
- Exceptional Phone Service
- WHY Customers Buy From YOU! $$$
- BONUS LECTURE!!! FINAL TIPS!!!
Eligibility / Requirements
Anyone Can Enrol in this Customer Service Supervisor Course
