Course trainer
LearningPlanet
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Course details
– 12 videos = 120 minutesConsistent customer service skills are not an accident but the result of good training and application of specific fundamentals to give customers an amazing experience that will bring them back time and time again Split into 12 bite-sized 10-minute videos each with a workbook, you will find this course both straight forward to manage and easy to apply.
Topics for this course include:
Attitude, customer service, communication, listening, questioning, showing empathy, being assertive, positive first impressions, difficult customers, keeping customers informed, fix the customer first and advanced customer service.
Each topic includes a workbook that will help you apply the principles in your role and provide an action plan that you can work towards for each area. Updated on 15 May, 2025
Eligibility / Requirements
No expereince required or prerequisites
Job roles this course is suitable for:
contact centre , Customer Service Agent , Retail Operations SpecialistAbout LearningPlanet
We are a video microlearning soft skills content provider currently selling our library all around the World.
We are looking for new content resale partners and I see you sell off the shelf content.
Here are some quick stats on LearningPlanet:
- 30+ years background in training & development
- 12-year anniversary for LearningPlanet
- 400+ soft skills microlearning videos available for immediate use
- 1 minute and 10-minute videos length only
- Workbooks and quizzes for 10-minute modules
- All videos are in an accent neutral voice over (English only with closed captions available)
- New timely video content released every month
- 20+ SCORM pathways pre made ready to use
- 52 resellers in 15 countries
- Our video content is currently being used by organisations in 160 countries to support and engage their teams.
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