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- Duration / Course length: Upto 3 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Explore the Customer Service - Representative course and discover how to provide outstanding service to customers. You'll learn practical skills that can make a big difference in how customers feel about your business. From understanding why customer service is so important to learning how to handle challenging situations, this course covers everything you need to know.Improve your ability to satisfy customers and keep them coming back. You'll find out why customer retention matters and how it affects a company's success. Gain confidence in dealing with difficult customers and learn tips for delivering great service over the phone. This course isn't just about theory; it's about giving you the tools to succeed in real-world customer interactions.
Whether you're new to customer service or looking to sharpen your skills, this course offers valuable insights that can benefit anyone who interacts with customers. Join us and discover how to turn every customer interaction into an opportunity to shine. Start your journey toward becoming a skilled Customer Service - Representative today!
This Customer Service - Representative course covers the following topics:
- Master the principles of exceptional customer service.
- Implement strategies to enhance customer satisfaction.
- Handle difficult customers with confidence and grace.
- Understand the financial impact of customer retention.
- Develop skills in delivering exceptional phone service.
- Identify and avoid common pitfalls in customer service.
Eligibility / Requirements
To enrol in this course, you only need a basic understanding of English and an internet connection.
Job roles this course is suitable for:
Customer Service Representative , Customer Experience Specialist , Client Relations Manager , Customer Support Associate , Guest Services Coordinator , Client Care AgentAbout IOMH - Institute of Mental Health
The IOMH (Institute of Mental Health) is dedicated to empowering individuals like you to unlock your full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey.
Our Vision: At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life.
Our Mission: Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass variousniches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual.
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