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- Duration / Course length: Upto 3 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Great customer service can transform a business and build strong customer loyalty. This Customer Service Executive course is designed to help you master the essential skills needed to excel in customer interactions. You’ll learn how to handle customer needs effectively, whether you’re speaking face-to-face, over the phone, or online.By understanding how to address and resolve issues, you can turn challenging situations into positive experiences. The course covers how to recover difficult customers and when to escalate problems to ensure smooth resolutions. It also emphasizes the importance of establishing a professional attitude and generating repeat business.
With this course, you’ll gain practical skills that are vital for anyone looking to excel in customer service roles. Start enhancing your customer service skills and make a lasting impact in your career today.
Learning Outcomes:
- Understand core principles of customer service.
- Develop effective communication strategies for all customer touchpoints.
- Master the art of resolving customer complaints and difficult situations.
- Learn techniques for generating customer loyalty and repeat business.
- Identify when and how to escalate issues for resolution.
- Manage customer interactions across various platforms, including phone and online.
- Module One: Who We Are and What We Do
- Module Two: Establishing Your Attitude
- Module Three: Identifying and Addressing Customer Needs
- Module Four: Generating Return Business
- Module Five: In-Person Customer Service
- Module Six: Giving Customer Service over the Phone
- Module Seven: Providing Electronic Customer Service
- Module Eight: Recovering Difficult Customers
- Module Nine: Understanding When to Escalate
Eligibility / Requirements
To enrol in this course, you only need a basic understanding of English and an internet connection.
Job roles this course is suitable for:
Customer Service Representative , Client Support Specialist , Customer Care Executive , Help Desk Coordinator , Service Desk Agent , Call Center AgentAbout IOMH - Institute of Mental Health
The IOMH (Institute of Mental Health) is dedicated to empowering individuals like you to unlock your full potential and thrive in multiple areas of life. Whether you're seeking personal growth, professional development, or support in overcoming life's challenges, we have the resources and expertise to guide you on your transformative journey.
Our Vision: At the IOMH (Institute of Mental Health), we envision a world where every person is inspired to embrace change, overcome obstacles, motivate others, and find hope in the face of adversity. We believe that through education and support, individuals can tap into their inner strength and create meaningful transformations in all aspects of life.
Our Mission: Our mission is to break barriers and ignite the spark of possibility within you. We are committed to offering a diverse range of courses and programs that encompass variousniches, allowing you to explore and excel in multiple areas of interest. Our skillfully crafted content, designed by specialists, provides you with the knowledge and skills you need to become a well-rounded and empowered individual.
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