Customer Service & Environment Level 2

Course details

Customer Service & Environment Level 2 - Course Highlights

The Customer Service & Environment Level 2 course provides a robust understanding of customer service principles and strategies to create exceptional customer experiences. The program starts with Concepts and Practices in Customer Service Delivery, offering a foundation in effective service approaches. Learners will explore how to Organise Customer Service Delivery for efficiency and customer satisfaction. The course outlines the Structure of Customer Service, ensuring participants can navigate and improve service frameworks. A focus on Customer Relationship Management (CRM) teaches tools and techniques to build and maintain strong customer relationships.

Modules on Customer Satisfaction & Relationship with Brand highlight the connection between service quality and brand loyalty. Participants will develop skills in Monitoring and Resolving Customers’ Complaints and Problems, ensuring issues are handled promptly and effectively. The course also covers the use of Social Media Tools and Channels for Business, teaching learners how to engage with customers and manage service delivery through digital platforms. This comprehensive program equips individuals with the skills to excel in customer service roles across various industries.

Learning Outcomes

• Learn about the attachment and relation-building in childhood
• Get familiar with the factors that influence social, cognitive, and emotional development of children
• You’ll also get a crystal clear idea about personality and intellectual development of children
• Understand the stages of language and moral development
• Learn about the challenges of different stages of childhood
• You’ll also learn about how to tackle the challenges and become proficient in this field

Why choose this course​

• Save Money: Affordable study options that fit your budget.
• Fit it In: Study anytime, anywhere with flexible online access.
• Learn at Your Pace: Master concepts on your own schedule.
• Globally Recognized: Earn an accredited qualification valued worldwide.
• Never Get Stuck: 24/7 email and live chat support to answer your questions.

Who is this course for​

• Interacting directly with customers and providing excellent service.
• Creating a customer-centric culture within their organizations.
• Developing customer service skills within their teams.
• Building relationships with customers and closing deals

Certificate Of Achievement

Quality Licence Scheme Endorsed Certificate
Upon completing the final assessment, you can apply for the Quality Licence Scheme Endorsed Certificate of Achievement & it will be delivered to your home by post for only £69.
Delivery Charge: £ (Applicable for International Students)

Institute of Beauty & Makeup Official Certificate

Upon successful completion of the Award in Customer Service & Environment Level 2 course, you have the opportunity to request a Institute of Beauty & Makeup Official Certificate. This certificate holds significant value, and its validation will endure throughout your lifetime.

• PDF Certificate + PDF Transcript: £
• Hardcopy Certificate + Hardcopy Transcript: £
• Both (PDF + Hardcopy): £

  Delivery Charge: £ (Applicable for International   Students)

Method of Assessment

This course is available to learners of all academic backgrounds, but you must be 16 or above to undertake the qualification.
Apart from that, all you need is an internet connection, a good understanding of English and a passion for learning.

Career Path​

• Customer Success Manager
• Sales Representative
• Customer Service Representative
• Social Media Manager
• Customer Service Trainer

Updated on 16 January, 2025