- Duration / Course length: Upto 130 Hours Start now
- Accredited by: CPD Qualification StandardsQuality License Scheme
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Overview***Limited Time Offer***
★★★ Enrolment Gift: Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £300 - Enrol Now! ★★★
Did you know that exceptional customer service can increase customer loyalty by 70%, according to UK studies? In today’s competitive market, businesses thrive on creating lasting customer relationships, and professionals with top-tier customer service and communication skills are in high demand. This bundle is designed to equip you with the skills needed to stand out in customer service roles and drive real business growth.
This course bundle covers vital areas such as the psychology of customer service, mastering customer insights, and effective communication skills. You'll also gain a deep understanding of CRM systems and how they transform customer service interactions into long-term relationships.
With flexible, 24/7 access, you can learn at your own pace while gaining invaluable skills that are critical for career advancement in customer service and communication.
This Bundle Consists of the following Premium courses:
- ⇒ Course 01: Customer Service Management
- ⇒ Course 02: Effective Communication Skills
- ⇒ Course 03: Customer Relationship Management
- ⇒ Course 04: Sales: Psychology of Customers
- ⇒ Course 05: Retail Customer Service Training
- ⇒ Course 06: Phone-Based Customer Service
- ⇒ Course 07: Patient Customer Service Training
- ⇒ Course 08: Mastering Customer Insights
- ⇒ Course 09: Know Your Customer (KYC)
- ⇒ Course 10: Consumer Rights Awareness
- ⇒ Course 11: Corporate & Strategic Communication Skills for Managers
- ⇒ Course 12: Communication Skills in Health and Social Care
- ⇒ Course 13: Business English and Communication
- ⇒ Course 14: Assertiveness Communication Skills using Positive Psychology
- ⇒ Course 15: HR – Crisis Communication
- ⇒ Course 16: Leadership & Management Diploma
- ⇒ Course 17: Effective Listening Skills for Leaders
- ⇒ Course 18: Telephone Skills Diploma
- ⇒ Course 19: Telesales Executive Training
- ⇒ Course 20: Conflict Resolution
- ⇒ Course 21: Email Etiquette
- ⇒ Course 22: Giving and Receiving Feedback
- ⇒ Course 23: Emotional Intelligence and Human Behaviour
- ⇒ Course 24: Problem-Solving and Decision Making
- ⇒ Course 25: Cross-Cultural Awareness Training
- ⇒ Course 26: Time Management
- ⇒ Course 27: Stress Management
- ⇒ Course 28: Negotiation Essential Skills – Level 3
- ⇒ Course 29: Sales and Marketing Skills Level 3
- ⇒ Course 30: Media and Public Relations
- Master essential customer service and relationship management techniques.
- Learn effective communication strategies for phone-based and retail customer service.
- Develop conflict resolution skills, negotiation tactics, and emotional intelligence essential in customer service.
- Understand CRM systems and how to leverage them for better customer service engagement.
Course Curriculum of this Bundle:
Course 01: Customer Service Management
- Who We Are and What We Do
- Establishing Your Attitude
- Identifying and Addressing Customer Needs
- Generating Return Business
- In-Person Customer Service
- Giving Customer Service over the Phone
- Providing Electronic Customer Service
- Recovering Difficult Customers
- Module Nine – Understanding When to Escalate
How will I get my Certificate?
After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.
- PDF Certificate: Free (Previously it was £*30 = £)
- Hard Copy Certificate: Free (For The Title Course: Previously it was £)
Anyone from any background can enrol in this bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Updated on 20 August, 2025
Eligibility / Requirements
Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices.
Job roles this course is suitable for:
Customer Service Manager , CRM Specialist , Client Relations ManagerAbout Apex Learning
Apex Learning aims to be an online education that provides the necessary support to the learners and facilitates educators' work and contributes to professional development. We offer innovative pedagogical resources and training in a planned, updated, and oriented way.
At Apex Learning we share the goal of millions of people to make the world better and we are aware that, as a company, our actions have a great influence on society. For this reason, at Apex Learning we actively evolve to bring knowledge to everyone, through technology, based on efficiency, quality, credibility, and innovation.
Our mission is to offer innovative and quality education through distance education, allowing everyone easy access through technology and the development of a sustainable society.
Our vision to be an educational portal of reference in distance education, innovative in its proposals and practices and in the formation of critical, conscious, and entrepreneurial learners.