- Duration / Course length: Upto 13 Hours Start now
- Accredited by: CPD Group
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Customer Service Online Training
Do you want to start a career in the Customer Service Training or learn more about it?
This Customer Service Training course is designed by industry experts so that it assists you to have a better understanding of Customer Service Training.
This Customer Service Training training has covered all the latest topics to keep you better prepared for your Customer Service Training.
Enroll now for a successful Customer Service Training career!
This Customer Service training offers
- Free Time Management Course
- Free Certificate
- Lifetime Access
This course is ideal for:
- Students
- Job seekers
- Teachers
Customer Service Training Course Curriculum
- Module 1: An Introduction
- Module 2: Understanding Your Customers
- Module 3: The Customer-Focused Organization
- Module 4: Creating Customer Service Strategy
- Module 5: Implementing a Service Excellence Strategy
- Module 6: Advance Training & Development for Effective Customer Service
- Module 7: Building Better Teams
- Module 8: Concept of Empowerment & Ownership
- Module 9: Effective Communication
- Module 10: Active Listening
- Module 11: Building strong relationship with Customers
- Module 12: CRM (Customer Relationship Management)
- Module 13: The Right Way to Manage Unprofitable Customers
- Module 14: Handling complaints
- Module 15: Conflict Resolution
- Module 16: Anger Management
- Module 17: Stress Management
- Module 18: Time Management
- Module 19: Telemarketing
- Module 20: Importance of Feedback in Customer Service
Eligibility / Requirements
No formal entry requirements for Customer Service. You need to have:
- Passion for learning
- A basic understanding of the English language
- This course is available to all learners, of all academic ;
Job roles this course is suitable for:
Customer Service , Customer Service Officer , Customer Service Representative , Customer Service CoordinatorAbout Course Line
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Course Line is affordable and flexible. We offer an extensive library of courses with over 300 hours of video lectures, online exams, test areas, as well as traditional handouts. It's never too late to learn something new with Course Line
Our courses are designed with busy professionals in mind - they are self-paced, start at any time of the year, and can be completed in as little as 3 months.
Courses that fit in your life with Course Line. We offer a variety of learning materials including video and audio lectures, online exams, test areas, as well as traditional handouts - you can choose what works best for you.
