Customer Relationship Management Bundle

Course details

Overview

The Customer Relationship Management Bundle encompasses a comprehensive curriculum focusing on various aspects of customer relationship management, customer service, communication skills, telephone etiquette, sales techniques, self-esteem, people management, cross-cultural awareness, and assertiveness ;

Upon completion of this bundle, individuals will be equipped with the necessary skills to effectively manage customer relationships, provide exceptional customer service, communicate effectively with clients and colleagues, demonstrate telephone etiquette, utilise sales techniques to drive revenue, build self-esteem and confidence, manage people, navigate cross-cultural interactions, and assertively address issues and concerns.

Learning Outcome

By the end of this training bundle, you will be able to:

• Implement effective strategies for managing customer relationships and enhancing customer satisfaction.
• Demonstrate exceptional customer service skills to address diverse customer needs and concerns.
• Enhance communication skills to facilitate effective interactions with customers and colleagues.
• Apply telephone etiquette best practices to handle customer inquiries and resolve issues professionally.
• Master the art of conversing with strangers to build rapport and establish positive relationships.
• Utilise sales techniques to identify customer needs and promote products or services effectively.
• Build self-esteem and confidence to engage confidently with customers and handle challenging situations.
• Manage people effectively by understanding their needs, motivations, and behaviours in a customer-centric environment.
• Develop cross-cultural awareness to communicate and interact sensitively with customers from diverse backgrounds.
• Demonstrate assertiveness skills to express opinions, set boundaries, and resolve conflicts in customer interactions.

Training Bundle Curriculum

Here is the list of courses covered in the bundle:

• Customer Relationship Management (CRM)
• Customer Service
• Communication Skills Masterclass
• Telephone Etiquette
• Master Talking with Strangers
• Sales & Sales Techniques
• Self Esteem and Confidence Building
• People Management 
• Cross - Cultural Awareness
• Assertiveness Skills

Who is This Course For

• Professionals in customer-facing roles seeking to enhance their customer relationship management skills.
• Individuals interested in improving their communication, sales, and people management skills in customer service settings.
• Customer service representatives, sales professionals, and team leaders aiming to excel in their roles.
• Entrepreneurs and business owners looking to build strong customer relationships and improve customer satisfaction.
• Anyone interested in developing essential skills for effective communication and relationship-building in various contexts.

Why Choose Us

• Accredited qualification recognised Internationally
• Engaging and comprehensive learning materials 
• User-friending and advanced online learning platform
• Self-paced and can be accessed at any time
• Laptop, tablet, mobile-friendly
• Free tests and assessments to evaluate the progress
• instant e-certificate and hard copy 
• 24/7 student support via email

Career path

• Customer Relationship Manager
• Customer Service Representative
• Sales Executive
• Team Leader
• Account Manager
• Communications Officer
• Client Relationship Executive
• Business Development Manager

Updated on 28 February, 2024