- Duration / Course length: Upto 18 Hours Start now
- Accredited by: CiQCPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Customer Care: Getting It RightOverview
The "Customer Care: Getting It Right" course equips participants with essential skills and knowledge to excel in customer service and care. Through comprehensive modules, learners will explore communication techniques, problem-solving strategies, leadership essentials, and effective telephone etiquette. They will also delve into customer relationship management and discover ways to ensure customer satisfaction, loyalty, and retention.
Learning Outcomes
- Develop exceptional communication skills for effective customer interactions.
- Address challenges and difficult situations assertively and professionally.
- Manage stress effectively in high-pressure customer service environments.
- Set and achieve goals to enhance customer satisfaction.
- Master problem-solving techniques tailored to customer needs.
- Utilize telephone techniques to provide outstanding service.
- Understand the critical elements of successful customer service.
- Explore leadership principles and practices relevant to customer care.
- Enhance negotiation skills for resolving customer concerns.
- Implement customer relationship management (CRM) strategies for customer retention.
- Customer Service Professionals
- Sales and Marketing Teams
- Call Center Agents
- Frontline Staff
- Business Owners
- Anyone Seeking to Enhance Customer Care Skills
Why Choose Us?
- Affordable, engaging & high-quality e-learning study materials.
- Tutorial videos/materials from the industry-leading experts.
- Study in a user-friendly, advanced online learning platform.
- Efficient exam systems for the assessment and instant result.
- The UK & internationally recognized accredited qualification.
- Access to course content on a mobile, tablet, or desktop from anywhere, anytime.
- The benefit of career advancement opportunities.
- 24/7 student support via email.
Career Path
Upon completing this course, individuals will be well-prepared for a diverse range of customer-centric roles across industries. Graduates can pursue careers as Customer Service Representatives, Client Relationship Managers, Call Center Supervisors, Sales Support Specialists, and Customer Experience Analysts, among others. This course is ideal for anyone aiming to excel in roles that prioritize customer satisfaction and loyalty.
Course Curriculum
Customer Care: Getting It Right
Module 01: Communication and Customer Service Skills
Module 02: Leadership Essentials
Module 03: Effective Telephone Communication
Module 04: Customer Relationship Management (CRM)
Updated on 11 October, 2023
Eligibility / Requirements
This course is open to individuals from various backgrounds who aspire to excel in customer service and care. There are no specific prerequisites, making it accessible to both entry-level professionals and experienced individuals looking to enhance their customer care skills.
Job roles this course is suitable for:
Customer Service Representative , Client Relationship Manager , Call Center Supervisor , Sales Support Specialist , Customer Experience Analyst , Service Desk Specialist , Customer Care Specialist , Customer Support Coordinator , Customer Satisfaction Officer , Guest Relations AssociateAbout Alpha Academy
Alpha Academy is an online learning platform that provides one of the best e-learning experience that you can think of. With a large variety of training courses to choose from, you are bound to find something to suit you. Whether it be to improve your current expertise or develop new skills, we can facilitate your goal. On top of our provision of professionally accredited courses, we also provide a free CV review for you within 24 hours of submission.
Why Choose Us:
- On top of our provision of professionally accredited courses, we also provide a free CV review for you within 24 hours of submission.
- This is perfect for you if you want to add the experience to your CV/Resumé or hang it on your wall.
Assessment and Certification
At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39.
