Crowd Management Diploma (Level 5)

Course details

Crowd Management Diploma (Level 5) - Upon successful completion, learner will get a Certificate of Completion from ILC.
Crowd Management Diploma is one of the Most Selling Crowd Management Diploma offered by ILC to provide Knowledge about Communication in Business Sector to those who are looking to work in Crowd Management Sector. ILC is one of the Leading Online Crowd Management Diploma providers in the United Kingdom and Crowd Management Diploma includes 06 important modules that teach learner about their need and succession in their professional life.
Modules Outline
Module 1: Public Speaking

• Identify their audience
• Create a basic outline
• Organize their ideas
• Flesh out their presentation
• Find the right words
• Prepare all the details
• Overcome nervousness
• Deliver a polished, professional speech
• Handle questions and comments effectively

Module 2: Communication Strategies

• Understand what communication is
• Identify ways that communication can happen
• Identify barriers to communication and how to overcome them
• Develop their non-verbal and par verbal Crowd Management
• Use the STAR method to speak on the spot
• Listen actively and effectively
• Ask good questions
• Use appreciative inquiry as a communication tool
• Adeptly converse and network with others

Module 3: Meeting Management

• Planning and Preparing
• Identifying the Participants
• How to choose the time and place
• How to create the agenda
• How to set up the meeting space
• How to incorporate your electronic options
• Meeting Roles and Responsibilities
• Use an agenda
• Chairing a Meeting
• How to deal with disruptions
• How to professionally deal with personality conflicts
• How to take minutes
• How to make the most of your meeting using games, activities and prizes

Module 4: Presentation Skills

• Perform a needs analysis and prepare an outline
• Select presentation delivery methods
• Practice verbal and non-verbal Crowd Management
• Knock down nervousness
• Develop and use flip charts with color
• Create targeted PowerPoint presentations
• Utilize white boarding for reinforcement
• Describe how video and audio enhance a presentation and list criteria for determining what types to use
• Enrich the learning experience with humor, questions, and discussion.

Module 5: Time Management

• Plan and prioritize each day's activities in a more efficient, productive manner
• Overcome procrastination quickly and easily
• Handle crises effectively and quickly
• Organize your workspace and workflow to make better use of time
• Delegate more efficiently
• Use rituals to make your life run smoother
• Plan meetings more appropriately and effectively

Module 6: Negotiation Skills

• Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating
• Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA
• Lay the groundwork for negotiation
• Identify what information to share and what to keep to yourself
• Understand basic bargaining techniques
• Apply strategies for identifying mutual gain
• Understand how to reach consensus and set the terms of agreement
• Deal with personal attacks and other difficult issues
• Use the negotiating process to solve everyday problems
• Negotiate on behalf of someone else

Course / Training Format
After successful enrolment, learner will get access to ILC Moodle, where all the study material / Training Manual will be available. ILC Moodle can be accessed 24/7 anywhere, anytime.
Training Manual contains several modules, each having specific knowledge and case study at the end. All the courses material will be in the form of texts (images/illustrations), and there are no video or live lectures during the training course.
The Test (MCQ's) will be based on modules of Training Manual.
Assessment
After studying through the training manual, Learner will have to attempt Final Test (online multiple-choice test - 2 attempts), if necessary, may attempt the test third times at no extra cost. Your test will be assessed automatically and straightaway so that you will directly know whether you have been successful or not. The passing score is 80%. You can retake the Test in the case of not being successful at first attempt.
Before attempting your Final Test, you will have the opportunity to test your proficiency with a Mock Test (online multiple-choice test - Unlimited attempts).
All test(s) / Assessment(s) are online and are taken either through or after the course; these are included in the course price.
Duration
The minimum time period to complete this training is 1 Week - 4 Weeks. But it is self-paced course, and the duration of completion depends on the learner's pace and ability to give time to study.
Learners will have access to their Training via Moodle for up to 12 months from the date of enrolment. During this period, flexibility will be given to learners for completing the course at any time.
Certificate
Upon successfully passing the Final Assignment(s) / Final Test Learner needs to pay for Certificate of Completion from ILC either in PDF format or Hardcopy.

• Certificate of Completion (PDF format) = £40
• Certificate of Completion (Hardcopy) = £60 + postage charges £9

Updated on 06 December, 2019