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- Duration / Course length: Upto 1 Hour Start now
- Accredited by: CPD Certification Service
- Certificates:
- Course delivery: This course is delivered in video format
Course details
This conflict management in the workplace training course is designed to train HR professionals, managers, and those responsible for managing teams and individuals in how to resolve disputes in a collaborative/teamwork.In this comprehensive Conflict Management course, you will gain a solid understanding of the principles of conflict management, exploring techniques and strategies for effective conflict resolution to create a positive, productive.
The Conflict Management course explores the conflict management process in detail, covering key topics such as the Thomas-Kilmann Conflict Mode Instrument (TKI), the leadership skills required for dissolving workplace conflict, and conflict communication.
- Accredited, quality CPD training
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Course material developed by qualified professionals
- Self-paced learning accessible via laptop, tablet, and smartphone
- 24/7 Learning assistance and tutor support
- Discounts on bulk purchases
Who should take the Conflict Management course?
This conflict management course is ideal for those in managerial roles or those who work in the human resource department who are looking to develop their understanding of conflict resolution in the workplace. This would include:
- Team Leaders
- Line Managers
- Supervisors
- Head of departments
- HR professionals
Learning Outcomes
- By the end of the Conflict Management course, learners will be able to:
- Resolve any conflict in the workplace in a professional and strategic manner
- Demonstrate an understanding of the Thomas–Kilmann Conflict Mode Instrument (TKI)
- Create a compromising, accommodating, and collaborative working environment
- Define their role in managing conflict and confrontation in the workplace
- Apply the strategies and practical lessons learned in this course to create positive and collaborative working conditions
- Identify and create an effective plan to manage potential situations of conflict in the workplace
Course Contents
- Module One: Getting Started
- Module Two: An Introduction to Conflict Resolution
- Module Three: The Thomas-Kilmann Instrument
- Module Four: Creating an Effective Atmosphere
- Module Five: Creating Mutual Understanding
- Module Six: Focusing on Individual Needs
- Module Seven: Getting to the Root Cause
- Module Eight: Generating Options
- Module Nine: Building a Solution
- Module Ten: the Short Version of the Process
- Module Eleven: Additional Tools
Updated on 27 August, 2021
Eligibility / Requirements
- This conflict management course is available to all learners, of all academic backgrounds.
- Learners should be aged 16 or over to undertake the qualification.
- A good understanding of the English language, numeracy, and ICT are required to attend this Conflict Management course.
Job roles this course is suitable for:
Team Leaders , Line Managers , Head of departments , HR Professional (Talent Management) , HR Professional , HEAD OF DEPARTMENT , conflict management , Conflict Management TrainerAbout Training Express
The Training Express is a group of experts based in the United Kingdom, delivering high-quality certification and training to businesses and individuals looking to better themselves. We work in various disciplines and industries, with our primary point of concern being to help promote high standards of food hygiene, business well-being and safety in the workplace.By helping you to bring in professionals who can make the right choice, to improving safety standards, we offer numerous course managed by qualified professionals. We do this by always improving our course quality and quantity, always introducing new opportunities for you to better yourself as a person and as professionals.
Standards are very important to us, which is why we only work with trainers and professionals who we can 100% trust. This allows us to get the job done much easier, always sourcing the right experts and the most qualified trainers in the shortest space of time. This helps us to deliver professionally respected and reputable online learning situations to help increase the standards of professionalism and safety at work.
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