Certified Workplace Communication Skills Professional

Course details

Workplace communication is an essential skill that every employee should have. Every organization is on a look out for people with good communication skills but unfortunately the business need for employees with good communication skills is often not fulfilled.

Candidates with good workplace communication skills not only excel in their job but also qualify for better job opportunities.

Why should one take this certification?
Deficient communication not only is a road block for career progress but is also a barrier which plagues the individual at every step of life. It becomes crucial for every working individual of communication in any organization explain the need for working toward improving communication skills. Vskills Certification focuses on developing writing skills, emotional intelligence, negotiation skills, effective speaking and listening habits.

This will not only assist the candidate in career advancement but also develop the requisite business communication skills.

In this course you will learn and understand the following concepts

• Diversity and Organizational Communication
• Oral Communication
• Non Verbal Communication
• Written Communication
• Organization Politics
• Developing Negotiation Skill
• Negotiation Strategy & Tactics
• Emotional Intelligence

 
Who should take Workplace Communication Skills certification?
Vskills Certification in Workplace Communication is for all working candidates, students and senior management who wish to improve their workplace communication skills and want to outperform their peers. The Certification focuses on directing the student towards betterment of their verbal and non-verbal communication skills set.
 
Benefits of Certification

• Government Certification
• Certification valid for life
• Lifelong e-learning access
• Learning Hours: 13+ hrs

 
How It Works

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

Test Details

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

 
TABLE OF CONTENT

Introduction to Communication

• Theory of Business Communication
• Classification Of Communication
• The Purpose Of Communication
• The Process Of Communication
• The Seven C’s Of Communication In Verbal Communication
• Universal Elements In Communication
• Interaction With Social And Electronic Media

Diversity and Organizational Communication

• Organizational Communication
• Assumptions underlying early organizational communication
• Communication Networks
• Direction Of Communication
• Interpersonal Communication
• Communication Approaches Used In An Organization
• Line And Staff Management (Lsm)
• Intercultural Communication Skills
• Cultural Sensitivity And Go Global
• Effectiveness Of Intercultural Communication
• Developing Cultural Intelligence
• Improving Cross-Cultural Communication Skills
• Some Examples of Cultural Diversity

Oral Communication

• Oral Communication
• Listening

Non Verbal Communication

• Importance Of Non-Verbal Communication
• History Of Non-Verbal Communication
• Types Of Non-Verbal Communication
• Functions of Non-Verbal Communication
• How Non-Verbal Communication Helps

Written Communication

• Written Business Communication
• Types of Business Communication
• Business Etiquettes
• Modes Of Written Communication In Business Organisation
• Types Of Communication Based On Style And Purpose
• Keys To Effective Written Communication
• The Importance Of Font Selection
• How To Write A Good Business Letter
• How To Write A Memo
• E-MAIL
• Report Writing

Organisation Politics

• Overview of Organization Politics
• Political Landscape of an Organization
• The Political Players
• Antecedents of Political Behaviour
• Method of dealing with Organization Politics

Developing Negotiation Skill

• Definition of Negotiation
• Preparing for the Negotiation Process
• The Seven Basic Steps in Negotiation
• Negotiation Styles
• Attitude and Negotiation

Negotiation Strategy & Tactics

• Strategies for Negotiation
• Best Alternative to a Negotiated Agreement (BATNA)
• Approaches for Negotiation
• Types of Negotiators
• Tactics for Negotiation Process
• Non-Verbal Communication
• Emotions in the Negotiation Process
• Top Ten Effective Negotiation Skills
• Group Dynamics in Negotiation
• Creative Methods to solve Negotiation Problems
• Value Creation in Negotiations
• Giving Feedback after Negotiation
• Barriers to the Negotiation Process

Emotional Intelligence

• Emotional Intelligence
• EQ Domains
• Self-Awareness
• Self-Regulation
• Social Skills
• Improving Perception Competencies
• Using Self-management and Social Skills
• Emotional Maturity
• Emotional Resilience

Updated on 15 December, 2023