Certified Operations Manager

Course details

Operations management plays a vital role in producing and delivering goods and services to customers. It involves designing, planning, directing, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the overall organizational business strategy for its success.

Why should one take this certification?
This course intends to help learners gain a basic understanding of the key concepts, functions, and goals of operations management in the services and manufacturing sectors. It introduces key functions that are part of operations in every organization and decisions associated with them. This course also walks you through some characteristics of operations strategies and different types of transformations of inputs into goods and services in a variety of industries.

Who will benefit from taking this certification?
Anyone working in operations management or another functional area, who is looking to gain a working understanding of the operations functions in a service or manufacturing organization.
 
Benefits of Certification

• Government Certification
• Certification valid for life
• Lifelong e-learning access
• Learning Hours: 13 hrs+

 
How It Works

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

Test Details

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

TABLE OF CONTENT

Organizational Operations Management

• What is Operation Management
• Operation Management Evolution
• Key Functions of Operations Management
• Organizational Types and Operation Management
• Operations Strategy

Product and Service Management

• The Product and Service Life Cycle
• NPD, NSD and PSS
• Managing the Mature Products or Services

Supply Chain Management

• The Supply Chain
• Supply Chain Management
• Manufacturing Flow Management
• Bullwhip Effect
• Supply Chain Strategies and Models
• Supply Chain Costs
• Supply Chain Performance Measurement
• Agile Supply Chain Management

Inventory Management

• Types of Inventory
• Types of Inventory Costs and Factors affecting Inventory
• Inventory Management Models
• Techniques of Inventory Control
• Inventory Performance Measurement
• Inventory Management Tools

Forecasting

• Introduction to Forecasting
• Forecasting Models
• Weighted Moving Average
• Causal Forecasting Models
• Linear Regression Analysis
• Multiple Regression Analysis

Capacity Management

• Capacity Management Basics
• Capacity Types
• Capacity Planning
• Measuring Capacity
• Capacity Management Strategies

Operations Scheduling

• Objectives and Functions of Operations Scheduling
• Scheduling Basics
• Production Planning and Control
• Master Scheduling
• Aggregate Planning and its Process
• Aggregate Planning for Service Organizations
• Operating Schedule
• Sequencing Rules
• Scheduling Manpower
• Loading and Sequencing

Quality Management

• Quality Basics
• Product vs Service Quality
• Quality Management
• Cost of Quality
• Quality Principles
• Quality Management Methods
• Base Lining
• Benchmarking
• Value Analysis (VA/NVA)
• TQM
• PDCA
• Quality Function Deployment (QFD)
• FMEA
• Six Sigma
• Lean
• Cause-and-Effect Diagram
• CPM/PERT Chart
• Control Charts
• Quality Standards
• Quality Performance Measurement

Facility Management

• What is Facility Management
• Facility Management Functions
• Building Services
• Maintenance Approach
• Preventive Maintenance
• Spare Parts Management
• Reliability and Maintenance
• Facility Location
• Facility Location Planning
• Facility Layout
• Facility Layout Types
• Product Layout Design
• Services Layout Design

Updated on 15 December, 2023