Online
- Duration / Course length: 1 To 2 Months Start now
- Certificates:
- Course delivery: This course is delivered in video format
Course details
EPABX stands for Electronic Private Automatic Branch Exchange which is a private telephone network used by companies for, either between the employees or outside the clients.
EPAX is widely used in small and big companies and are also an integral part of front office or reception. After completing the certification, the candidate will be able to get employment in front office or receptionist or EPABX operator role.
Why should one take EPABX Operator certification?
The certification enhances your skills and assesses on EPABX operations as well as reception or front office operations.
Who will benefit from taking EPABX Operator certification?
The certification exam benefits those candidates who wish to find employment in areas such as Front office, Customer support, Receptionist, Office Administrator or Call Centers. The certification is also suitable for professionals and students who want to better their career prospects.
Benefits of Certification
- Government certification
- Certification valid for life
- Lifelong E-Learning access
- Learning Hours: 12+ hrs
How It Works
- Select Certification & Register
- Receive Online e-Learning Access (LMS)
- Take exam online anywhere, anytime
- Get certified & Increase Employability
- Duration: 60 minutes
- No. of questions: 50
- Maximum marks: 50, Passing marks: 25 (50%).
- There is NO negative marking in this module.
- Online exam.
TABLE OF CONTENT
Telephone and EPABX
- Telephone Basics
- What is EPABX?
- EPABX Features
- Managing EPABX System
- Handle incoming and outgoing calls
- Arranging Conference Calls
- Handling Couriers
- Maintaining office Stationary and Other Inventory
- Attendance Record Management
- Conference Room Management
- Housekeeping and Pantry Management
- Petty Cash
- Telephone Manners
- Telephone Etiquettes
- Usage of Capitals
- Using Nouns
- Using Pronouns
- Using Adjectives
- Using the Articles
- Using Verbs and Tenses
- Personal Presentation
- Telephonic Communication
- Email Communication
- Listening Skills
- Use Lists
- Beware of time wasters
- Optimize your work environment
- Take stock at the end of the day
- Mailing Services
- Addressing Envelopes
- Office memos
- Incoming Mail
- Outgoing Mail
- Mail Automation
- Managing Office Visitors
- Appointments System
- Hotel Reservations
- Making Travel Arrangements
- Types of Meetings
- Meeting Arrangement
- Meeting Management
- Meeting Room Arrangements
- Planning and Scheduling Meeting
- Meeting Minutes
- Filing and Record Keeping
- Record Management
- Information Types
- Type of Files
- Files Classification
- Filing Methods
- Filing Systems
- What is Office Automation
- Photocopying Machine
- FAX (Facsimile)
- Attendance Recording
- Document Shredder
- Consequences of Stress
- Reason/Causes of Stress
- Signs of stress
- Techniques of Stress Management
- MS-Word Basics
- Working With Documents
- Customize the Word Environment
- Editing a Document
- Formatting Text
- Formatting Paragraphs
- Styles
- Proofing a Document
- Page Formatting
- Excel 2013 Basics
- Workbook and Worksheet
- Manipulating Data
- Worksheet Formatting
- Page Properties and Printing
- Excel Formulas
- Sort and Filter
- Internet
- Web Browser
- Uploading and download files
- E-mail components (address, signature, attachments)
- Managing e-mail account
- Web based e-mail
- Checking office email
Eligibility / Requirements
Anyone can apply for the online certification
Job roles this course is suitable for:
PBX OPERATOR , Communications Assistant , Front Desk ReceptionistAbout Vskills
Vskills is the largest certification body of India. We conducts skills testing and certification exam to improve employability. The certifications are quite popular and top companies hire Vskills certified professionals.Companies have benefitted by hiring pre-certified candidates from Vskills and also use the certifications for their in house employee appraisals. Certification helps in distinguishing individuals to demonstrate their domain knowledge or skills needed for a specific profile. So a professional certification offers tangible benefits to both the individual and the employer.
Tests are conducted in a secure and unbiased manner, and certificates are awarded based on merit of the candidates who qualify tests.
Vskills certifications are for relevant qualifications that help students/employees quantify and prove those skills that are valued by the employer and are in great demand.
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