Certified Administrative Support Professional

Course details

An Administrative Support professional or Administrative Assistant provides various kinds of administrative support to various partners organizations and to individuals.

An administrative support professional performs various duties like Planning and Scheduling, Documentation, Interacting with companies, Building and Maintaining the relationships etc. Vskills Certification in Administration Support helps you to build good command over these concepts and prepares you for a bright future in administration.

Why should one take Administrative Support certification?
The Administrative support certification course will make your skills strong in different areas of Administration like Providing customer service, Scheduling and coordinating meetings, Managing documents and files, Operating a range of office machines etc.

Who will benefit from taking this Administrative Support certification?
Those who are looking to build a strong career in Administration should do the certification as it will enhance their skills and develop some new methodology of doing a task.
 
Benefits of Certification

• Government certification
• Certification valid for life
• Lifelong E-Learning access
• Learning Hours: 15 hrs+

 
How It Works

1. Select Certification & Register
2. Receive Online e-Learning Access (LMS)
3. Take exam online anywhere, anytime
4. Get certified & Increase Employability

Test Details

• Duration: 60 minutes
• No. of questions: 50
• Maximum marks: 50, Passing marks: 25 (50%).
• There is NO negative marking in this module.
• Online exam.

 
TABLE OF CONTENT

Office Administration Basics

• What is Office Administration
• Why Office Administration
• Who is Office Administrator
• Skill Set for Office Administration
• Office Administration Roles
• Office Administrator Evolution

Telephone Usage

• Telephone Manners
• Telephone Etiquettes
• Voice Mail Etiquettes

Office Communications and Mailing

• Mailing Services
• Addressing Envelopes
• Effective Office Meetings
• Office memos
• Incoming Mail
• Outgoing Mail
• Fundamentals activities of mail handling department
• Mail Automation

Visitor Management

• Managing Office Visitors
• Appointments System

Travel arrangement and Hotel Reservation

• Hotel Reservations
• Hotel Accommodation

Meetings

• Types of Meetings
• Type of Committees
• Meeting Arrangement
• Meeting Terminologies Glossary
• Meeting Management
• Meeting Room Arrangements
• Planning and Scheduling Meeting
• Meeting Minutes

Records Management

• Filing and Record Keeping
• Purpose of Record Management
• Features of Effective Record Management
• Information Types
• Information Access
• Type of Files
• Procedure of Classification
• Methods of Filing
• Systems of Filing
• Administrative Audit

Office Automation

• Benefits of Office Automation
• Limitations of Office Automation
• Duplicating Machine
• Photocopying Machine
• FAX (Facsimile)
• Dictaphone
• Desktop Publishing (DTP)
• Time recording machine
• Document Shredder
• Telecom Equipments

Keyboard Skills

• Key Layout
• Finger Mapping
• Paragraphing
• Syllabification of Words
• Punctuation Rules

Word Processing - MS-Word 2013

• MS-Word Basics
• Working With Documents
• Customize the Word Environment
• Editing a Document
• Formatting Text
• Formatting Paragraphs
• Styles
• Graphics
• Proofing a Document
• Page Formatting
• Macros
• Lists
• References and Citations
• Track Changes

Spreadsheet - MS-Excel 2013

• Excel 2013 Basics
• Workbook and Worksheet
• Manipulating Data
• Worksheet Formatting
• Page Properties and Printing
• Excel Formulas
• Sort and Filter
• Charts
• Macros

Presentation Software - MS-PowerPoint 2013

• MS-PowerPoint 2013 Basics
• PowerPoint Presentation
• Slide Formatting
• Slide Effects and Slide Show
• Printing and Publishing

Database

• Basics (Database, Record, Primary Key, Field, data types) and MS Access Interface

Networking and Internet

• Networking Concepts
• Network types
• Internet
• Web Browser
• Uploading and download files
• E-mail
• E-mail components (address, signature, attachments)
• Managing e-mail account
• Web based e-mail
• Digital signature

Hardware Troubleshooting

• Hardware Components
• Ports
• Storage device Troubleshooting
• Keyboard Troubleshooting
• Keyboard Maintenance
• Mouse Troubleshooting
• Mouse Maintenance
• Monitor Troubleshooting
• Troubleshoot Monitor
• Printer Troubleshooting
• Printer Maintenance

Stress Management

• Consequences of Stress
• Reason/Causes of Stress
• Signs of stress
• Techniques of Stress Management

Time Management

• Time Management Techniques

Effective Working Relationships

• What is a good working relationship?
• Building Good Work Relationships
• Working Relationships Types

Updated on 15 December, 2023