Online
- Duration / Course length: Upto 2 Hours Start now
- Accredited by: CPD Qualification Standards
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Are you ready to embark on a journey to excel in customer service and communication? Welcome to our “Call Centre Training: Excelling in Customer Service and Communication” course, where we unravel the secrets to becoming a top-notch call centre agent. In today’s competitive world, customer service excellence is paramount, and this course is your gateway to mastering it.Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you’re new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres.
Learning Outcomes
- Gain an in-depth understanding of call centre operations.
- Identify and embody the essential traits of a successful call centre agent.
- Master telephone etiquettes to create outstanding customer experiences.
- Hone your communication skills for effective customer interactions.
- Acquire expertise in scripting and negotiation techniques.
Call Centre Training: Excelling in Customer Service and Communication
- Module 01: Introduction to Call Centre
- Module 02: Traits of a Call Centre Agent
- Module 03: Agent and Customer Relationship
- Module 04: Telephone Etiquettes
- Module 05: Communication Skills
- Module 06: Scripts and Negotiation Techniques
- Module 07: Managing Difficult Customers
- Module 08: Call Centre Metrics and Benchmarking
- Module 09: Call Centre Technology and Trends
- Unlimited access to the course for a lifetime.
- Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course.
- Structured lesson planning in line with industry standards.
- Immerse yourself in innovative and captivating course materials and activities.
- Assessments are designed to evaluate advanced cognitive abilities and skill proficiency.
- Flexibility to complete the Course at your own pace, on your own schedule.
- Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience.
- Aspiring call centre professionals looking to kickstart their career.
- Customer service enthusiasts seeking to excel in call centre roles.
- Existing call centre agents aiming to enhance their skills.
- Managers and supervisors overseeing call centre teams.
- Anyone passionate about delivering exceptional customer experiences.
Upon course completion, a written assignment test is available. Pass the test to obtain a PDF certificate for 22 AED. Original hard copy certificates are available for an additional 35 AED. Updated on 08 November, 2023
Eligibility / Requirements
This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start ;Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC’s, Mac’s, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.
Job roles this course is suitable for:
Call Centre Agent , Customer Service Representative , Call Centre Supervisor , Customer Experience Manager , Operations Manager , Call Centre DirectorAbout StudyHub
Who Are We?Studyhub is a premier online learning platform which aims to help individuals worldwide to realise their educational dreams. For 5 years, we have been dedicated to providing a comprehensive selection of high-quality courses designed to suit the needs of learners of all ages, backgrounds, and experience levels. We have over 1000 professionally made courses to support your career growth. More than 20000 students have chosen us as their learning platform. Born out of a passion for education and technological innovation, Studyhub has grown to become a hub for knowledge, skills acquisition, and career advancement. Our team of expert educators, industry professionals, and passionate individuals are committed to promoting a culture of effective learning. We believe in the transformative power of education, and our mission is to make the world a better place with the help of proper education.
Whether you're a student looking to enhance your academic performance or a professional seeking to expand your skillset, Studyhub is here to guide you on your learning path. Join our community today and embark on an exciting educational journey with us. Success awaits you!
Why Studyhub?
When you choose to study with Studyhub, you're investing in more than just a course—you're investing in your future. Our extensive collection of courses covers a wide array of subjects, each made with attention to detail and a clear focus on real-world applicability. We understand the dynamic nature of the global job market, and our courses reflect the most in-demand skills and knowledge areas. With us, you are not just learning; you are advancing towards your dreams.
- Chance to get extensive training from industry expert instructors
- Study anytime from anywhere at your own pace
- Upskill and enhance your earning potential by completing a course and getting a CPD accredited certificate.
- Satisfaction guaranteed
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