Administrative Support and Legal Secretary

Course details

The Administrative Support and Legal Secretary course teach you the techniques and skills for managing an Office as Office Administrator or managing the role of a legal secretary.

You will learn administrative management skills, organizational skills, and essential office management skills. The course also covers the skills required for a legal secretary such as fundamental concepts of the legal office, billing, preparing legal documents, contracts, torts, real estate, family law, business law, telephone etiquette, meeting management, and minute management, and more.

Key features of the course:

• Lifetime access to the course
• No hidden fees, only pay the price of the course which includes exam fees.
• Recognized qualification upon successful completion of the course
• Study from anywhere, anytime, whenever it is convenient for you.
• Affordable and engaging e-learning study materials
• Study at your own pace from tablet, PC, or smartphone
• Online tutor support when you are in need.

COURSE CURRICULUM:

Admin Support

• Module One - Getting Started
• Module Two - Getting Organized (I)
• Module Three - Getting Organized (II)
• Module Four - Managing Time
• Module Five - Getting It All Done On Time
• Module Six - Special Tasks
• Module Seven - Verbal Communication Skills
• Module Eight - Non-Verbal Communication Skills
• Module Nine - Empowering Yourself
• Module Ten - The Team of Two
• Module Eleven - Taking Care of Yourself
• Module Twelve - Wrapping Up

Administrative Management:

• Module One - Getting Started
• Module Two - Why Your Office Needs Administrative Procedures
• Module Three - Gathering the Right Tools
• Module Four - Identifying Procedures to Include
• Module Five - Top Five Procedures to Record
• Module Six - What to Include in Your Binder (I)
• Module Seven - What to Include in Your Binder (II)
• Module Eight - Organizing Your Binder
• Module Nine - What Not to Include in the Procedure Guide
• Module Ten - Share Office Procedure Guide
• Module Eleven - Successfully Executing the Guide
• Module Twelve - Wrapping Up

Organizational Skills:

• Module One - Getting Started
• Module Two - Remove the Clutter
• Module Three - Prioritize
• Module Four - Scheduling Your Time
• Module Five - To-Do Lists
• Module Six - Paper and Paperless Storage
• Module Seven - Organization in Your Work Area
• Module Eight - Tools to Fight Procrastination
• Module Nine - Organizing Your Inbox
• Module Ten - Avoid the Causes of Disorganization
• Module Eleven - Discipline is the Key to Stay Organized
• Module Twelve - Wrapping Up

Office Management:

• Building Your Management Team
• Building A Successful Brand
• Achieving Quality Through Teamwork
• Keys To Staying Motivated
• Improve Your Marketing
• Provide Top Customer Service
• Wrapping Up

Legal Secretary:

• Introduction to Legal Secretary
• Role of Legal Secretaries
• General Duties and Day-to-Day Operations of a Legal Secretary
• Record Keeping
• Legal Writing Skills & Proofreading
• Research Skills You Need to Know
• Transcription, Editing & Correspondence to Judges
• Legal System of UK
• UK Court System

Meeting Management & Minute Taking:

• Meeting Management
• The Role of a Minute-Taker
• The Skills of a Minute-Taker
• Meeting Agreements
• Minute Styles
• What Do I Record?
• Techniques for Preparing Minutes
• The Minute Book
• What to include/what to ignore
• Motions and Resolutions
• Method of recording minutes
• Reasons for Meeting
• What is a decision?
• Minute Taking tips

Other Secretarial Roles and Responsibilities:

• Working with Your Manager
• Administrative Soft Skills
• Effective Time Management
• Tools of the Trade
• Being an Effective Gatekeeper
• Organizational Skills
• Confidentiality Guidelines
• Special Tasks

Legal Office Administration:

• Ethical Considerations
• The Basics
• Client Relations
• Dealing With Mail 
• File Management
• Use Of Technology
• Skills that Every Legal Secretary Should Have
• What is Litigation
• Delivery of Documents
• Motions Prior to and During Trial
• The Basics
• The Essential Elements
• Remedies for Breach of Contract

Customer Service Role:

• Introduction To Customer Service
• The Power of Positive Thinking in Customer Service
• Types of Difficult Customers and How to Help them
• How to Deal with Difficult Customers

Telephone Etiquette:

• Aspects of Phone Etiquette
• Using Proper Phone Language
• Eliminate Phone Distractions
• Inbound Calls
• Outbound Calls
• Handling Rude or Angry Callers
• Handling Interoffice Calls
• Methods of Training Employees
• Correcting Poor Telephone Etiquette

Organizing Work Using MS Word:

• Opening
• Working with the Interface
• Your First Document
• Basic Editing Tasks
• Basic Formatting Tasks
• Formatting Paragraphs
• Advanced Formatting Tasks
• Working with Styles
• Formatting the Page
• Sharing Your Document

Proof Reading:

• Introduction to Proofreading
• What does a Proofreader do?
• Proofreading
• Proofreading Symbols
• Proofreading on Paper & Screen
• Strategies to Check for Specific Errors
• Editing & Proofreading Strategies
• Proofreading an Essay

Updated on 08 December, 2023