Admin, Secretarial & PA (Level 3)

Course details

Business Administration
Course Benefits
When studying for a Business Administration Certification with Brentwood Open Learning College, every learner benefits from:
The flexibility to study in your own time and at your own pace from anywhere in the world.
No deadlines or time restrictions to worry about – complete the course as slowly or quickly as you like.
Access to our exclusive tutors with unrivalled industry experience and expertise, along with the wider Brentwood Open Learning College support team.
All course materials included as standard – all you need is a reliable computer with an Internet connection.
No hidden fees or charges at any time – the price you see is the price you pay.
Learning Objectives
This high-quality Business Administration Course focuses on providing candidates with the skills, knowledge and confidence required to fulfil leadership roles in various administrative capacities. The relevance of honed and develop business skills enable the teachings of the course to be applied practically in any contemporary industry or sector. While practical experience will always be invaluable, targeted business studies can and often do make all the difference. Both for those looking to secure their first professional positions and ambitious employees in pursuit of promotion, a recognised qualification is guaranteed to help.
Beginning with a comprehensive overview of the business administration profession and associated responsibilities, course content moves on to introduce a series of key management areas and principles. Learners develop an in-depth understanding of HR management, marketing and customer services, staff performance and resource management, risk management and so much more besides. Whatever your current position and past experience, this Business Administration Course will take you one step closer to the career you know you’re are capable of!
Upon successful completion of this course, candidates take away the most essential industry-specific skills, talents and knowledge including:
A thorough understanding of administrative management
Comprehensive knowledge of key HR issues
How to approach and manage workforce performance management
Advanced knowledge of business marketing and advertising
How customer service quality affects overall business performance
The basics of risk management and mitigation
The confidence to climb the career ladder to a leadership position
Course Outline
This intensive yet accessible Business Administration Course is delivered across seven modules – each concluding with an online assessment to verify your acquired knowledge and competencies. Your assigned tutor will provide you with comprehensive support at all times, in order to assist with your successful completion of each unit.
Module 1 – Introduction to Business Administration
This module covers the following key topics:
The Business Environment
Types of Business and Their Ownership
Corporations
Co-operatives
Partnerships
Sole Traders
Importance of Business Environment
Types of Business Environment
Social Responsibility of a Business
Business Ethics
Plus more
Module 2 – Basics of Administrative Management
This module covers the following key topics:
What is meant by Management?
Characteristics of Management
Nature of Management
Levels of Management
Functions of Management
General Principles of Management
Plus more
Module 3 – Human Resource Management
This module covers the following key topics:
Introduction to Human Resource Management
Functions of the Human Resource Management (HRM)
Code Of Ethics Of Human Resources
Functions of the Human Resources Management
Plus more
Module 4 – Marketing & Customer Services
This module covers the following key topics:
Introduction to Customer Relations
Customer Relationship Management
Get Rid of Bad Customers
Traits of a Happy Customer
Plus more
Module 5 – Staff Performance Management
This module covers the following key topics:
Introduction to Performance Management
Areas of Interest in Performance Management
Objectives of Performance Management
Functions of Performance Management
Benefits of Performance Management
Components of Performance Management
Plus more
Module 6 – Resources Management
This module covers the following key topics:
Introduction to Managing Resources
Benefits of Resource Management Processes
Problems Related to Managing Resources
Plus more
Module 7 – Risk Management
This module covers the following key topics:
Introduction to Risk Management
The History of Risk Management and its Concepts
The Element of Risk
Classification of Risk
Fundamental and Particular Risks
Types of Pure Risk
Benefits of Risk Management
Plus more Updated on 20 April, 2021