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Vskills Certified Hotel Reservation Assistant Vskills

Course details

Vskills has developed a new strategic framework for Skill Development for early school leavers and existing workers, especially in the unorganized sector to improve their employability Skills.

Trade Employable Skills does effective assessment and certification of candidates in different trade disciplines like Electrical, Electronics, Agriculture, Chemical, Automobile, IT, etc to make them job ready.

Table of Contents
  • Hotel Organization
  • Divisions of a Hotel
  • Front Office
  • Housekeeping Department
  • Maintenance or Engineering Department
  • Food and Beverage Department
  • Accounting Department
  • Sales and Marketing
  • Supporting Departments
Front Office
  • Front Office Basics
  • Front Office Operations
  • Guest Cycle
  • Sale Process
Hotel Rooms
  • Types of Hotel Rooms
Room Reservation
  • Reservation Basics
  • Reservation Activities
  • Factors Affecting Reservation
  • Modes of Payment
  • Types of Hotel Reservation Systems
  • Sources of Reservations
  • Managing Reservations
  • Guest Registration
  • Guest Check Out
  • Payment with Different Payment Modes
  • Revenue Management
  • Yield Management
Food and Beverage
  • F&B Basics
  • F&B Services Department Structure
  • F&B Ancillary Departments
  • F&B Service Types
  • Room Service
Hygiene and Health
  • Personal Hygiene
  • Personal Health
  • Health Management
Personal Skills
  • Grooming
  • Manners
  • Assertiveness
Inter Personal Skills
  • Verbal Communication
  • Conversation Skills
  • Non-Verbal Communication
  • Listening Skills
  • Team Working Skills
  • Customer Service
Telephone Skills
  • Telephone Manners
  • Telephone Etiquettes
  • Voice Mail Etiquettes
EPABX
  • What is EPABX
  • EPABX Functions
  • EPABX Components
  • Sample EPABX Features and Usage
Computer Basics
  • What is Computer?
  • Commonly Used Computer Terms
  • Units of a computer system
  • Input Devices
  • Output Devices
  • Storage Devices
  • Types of Software
  • Windows Basics
  • The User Interface
  • Windows Accessories
  • Computer Networking
  • E-mail
Updated on 01 February, 2019

About Vskills

Vskills is the largest certification body of India. We conducts skills testing and certification exam to improve employability. The certifications are quite popular and top companies hire Vskills certified professionals.

Companies have benefitted by hiring pre-certified candidates from Vskills and also use the certifications for their in house employee appraisals. Certification helps in distinguishing individuals to demonstrate their domain knowledge or skills needed for a specific profile. So a professional certification offers tangible benefits to both the individual and the employer.

Tests are conducted in a secure and unbiased manner, and certificates are awarded based on merit of the candidates who qualify tests.
Vskills certifications are for relevant qualifications that help students/employees quantify and prove those skills that are valued by the employer and are in great demand.
285 students have enrolled with Vskills through Laimoon
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