Effective Communication Skills

Course details

You can not imagine your professional success without effective communication skills. However technically strong you are, ability to speak your ideas and present information to customers is critical to your Success. The course offers development of communication skills for individuals who can further develop their interpersonal skills and build rapport with Customers at work ;

Course Objectives

• Speak more confidently and listen sensibly for a better organization with colleagues
• Analyse and improve non-verbal communication like Body Language
• Drive and control conversations and easily influence people
• Gain confidence to make a significant impact on the audience
• Enhance professionalism at work

Introduction

• Getting to know the group
• How do you see yourself?
• What makes a good communicator?

 
Use your voice more effectively

• Develop a greater awareness of your voice
• How to speak more confidently
• How to develop a more expressive tone of voice
• Understand how the voice conveys meaning
• How to use your voice to influence your listener

 
Generate confidence through body language

• How to appear more approachable and confident
• How to use the power of eye contact
• How to be more in control of your body language

 
Present yourself successfully

• How to create an immediate impression
• Use voice and body language to your advantage
• Give a short individual presentation with feedback

 
Styles of communication
 

• Identify your preferred style of communicating
• Become sensitive to other people's styles
• How to enhance your message

 
Learn the power of effective listening

• Understand the barriers to good listening
• How to Listen effectively to build rapport
• Questioning techniques to aid understanding

 
Review and action plan

• Identify key personal strengths
• Set targets for personal development
• Workshop review

 
 

  Updated on 05 September, 2021