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Price: USD 4,900
Instructor led live virtual classroom online. Classes may be individual or in group.
- Payment Terms: Enquire
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
OverviewThis five-day event is designed to increase the skills of Senior Support Personnel across a range of disciplines. The program identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal communication organisational and time management competencies. As can be seen from the course outline below the event is broken down by the day to broadly reflect the key components of the role. However as you will discover when you attend the event such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event you will practice communication organisational and planning skills on an on going and linked basis as you would within your normal working environment.
Objective
In attending this programdelegates will be able to:
- Identify the critical components within the job role of the Office Manager/ Executive Assistant.
- Understand what makes an effective executive secretary.
- Learn better ways to think on their feet with powerful decision-making techniques.
- Analyse and maximise the use of time and better manage their time.
- Improve their communication skills and enhance team communication skills to a higher level.
- Take responsibility and manage crises.
- Achieve confidence through assertiveness.
- Work under pressure to achieve objectives.
- Successfully organise meetings.
- Build an approach that suits their style and workplace.
- Develop techniques for using your initiative and 'Thinking Outside the Box'.
- Manage difficult people and situations.
- Appreciate the skills and competencies required to fulfil their job role effectively.
- See the benefit of proactively integrating such competencies to support Managers within an organisation.
- Identify and practice approaches that will benefit them in managing the tensions and demands of their work in such a position.
- Be exposed to and practice techniques in competencies essential to the Office Manager / Executive Support role.
Who Should Attend
- Office Administrators of Top Management.
- Office Managers and Executive Secretaries of CEO's.
- Supervisors of clerical and administrative staff.
- Executive or Personal Assistant to Senior Management.
- Individuals with office management experience.
Course Outlines
Day 1 - The Role of the Executive Secretary/PA:
- Job definition and analysis.
- Identification of personality type.
- How to project an image of self-confidence and professionalism.
Day 2 - Time and Stress Management:
- Analyse time usage.
- Work prioritizing and scheduling.
- Travel arrangements.
- Diary management.
- The key steps in the problem-solving and decision-making model.
- Teams and decision-making.
- Different strategies that can be used in decision-making.
Day 3 - Communications:
- What is communication?
- Improving communications within an existing team.
- Oral and listening skills.
- Reporting to Management.
- Negotiation skills and techniques.
- Comparison of telephone / face to face / written communications their effectiveness and suitability for different situations.
- Effective Communication.
- Communication barriers.
- Use body language effectively.
- Positive thinking.
- Listening skills.
- Dealing with difficult people and difficult situations.
Day 4 - Organizing Meeting:
- What makes good meetings good / bad meetings bad?
- Obstacles to meeting effectiveness.
- Key Characteristics of an effective meeting.
- Meeting rules.
- Meeting process.
- Agenda setting.
- Meeting evaluation.
- Meeting room.
- Recording devices
Day 5 - The Working Day:
- Practicing a 'typical day' simulated scenario incorporating issues and techniques from the week.
- Identifying an approach and style that suits you as an individual.
- Reporting to Management
- presentation and negotiation techniques
- Personal Action Plan.
- Using computer and electronic office management and secretary (work- shop).
Job roles this course is suitable for:
Office Managers , Executive , Secretaries , of , CEO , Supervisors , administrative staff , Assistant , Senior managementAbout London Training For Excellence
Empowering Professionals for Over a Decade
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.
A Breadth of Expertise
We offer a comprehensive range of training solutions across a diverse set of industries, including:
- Artificial Intelligence (AI): Stay ahead of the curve with cutting-edge training on AI applications, machine learning and data analysis.
- Contact Management: Learn best practices for building and nurturing relationships, managing communication workflows and leveraging technology to optimise your outreach efforts.
- Engineering: Enhance your technical expertise and stay current with the latest advancements in various engineering fields.
- Finance and Legal: Gain a deep understanding of financial concepts, legal frameworks and compliance requirements.
- Human Resources: Navigate the complexities of HR practices, from recruitment and onboarding to employee relations and performance management.
- Leadership and Management: Develop your leadership skills, communication techniques and team-building strategies.
- Logistics: Optimise your supply chain operations and ensure efficient delivery of goods and services.
- Marketing and Sales: Develop effective marketing strategies, hone your sales skills and drive business growth.
- Oil and Gas: Gain specialised knowledge and skills relevant to the oil and gas industry.
- Project Management: Master the art of project planning, execution and delivery to ensure successful project outcomes.
Our Approach
At London Training for Excellence, we believe in delivering high-quality, interactive training programmes that cater to diverse learning styles. Our experienced instructors are industry experts who combine theoretical knowledge with practical application.
Flexible Learning Solutions
We understand that busy professionals require flexible learning options. We offer a variety of delivery methods to suit your needs, including:
- In-person training: provides more significant face-to-face interaction. In a classroom setting, attendees can connect in real-time. In-person training also offers more opportunities for group activities and interactive projects.
- Online Courses: Our comprehensive online courses allow you to learn comfortably in your working environment.
- In-Company Training: Tailor training programmes specifically for your organisation's needs and deliver them on-site for maximum impact and employee convenience.
Investing in Your Success
By investing in training and development with London Training for Excellence, you will gain the knowledge and skills necessary to achieve your professional goals and contribute to the success of your organisation.
Contact Us Today
Let London Training for Excellence help you unlock your full potential and drive positive organisational change. Contact us today to discuss your training needs and explore how we can empower your workforce for the future.
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