Office Management

Course details

By the end of the program, participants will be able to:

• know the functions of an office and how to work there safely
• Be able to use business communication techniques
• Know the systems and procedures in use in an office
• Understand methods of storing and classifying information
• Know about the range of equipment that supports the office.

Program Outline

Functions of an Office and Safety Procedures

• The different functions of an office
• The roles and basic duties and responsibilities of clerical, secretarial, reception and administrative support staff.
• Health and safety procedures relevant to working in an office.

Business Communication Techniques

• Oral communication techniques for a business environment
• Written communication techniques for a business environment
• Written communications e.g. letters, memos, meeting minutes & agenda and electronic mail, and design and complete telephone message forms.
• Ways of safeguarding information and maintaining confidentiality.

Systems and Procedures in use in an Office

• Procedures for dealing with incoming or outgoing mail
• Stock control procedures
• Procedures for the purchase and sale of goods in business
• The operation of a petty cash system

Methods of Storing and Classifying Information

• Methods of filing classification
• The basic rules for operating an efficient filing system
• The different methods of storage

Range of Equipment that Supports the Office.

• The use and routine maintenance of computers.
• The use of reprographic support equipment.
• Equipment used in the mailroom