Mock Test

Course details

Vskills certification for Debt Recovery Agent assesses the candidate as per the company's need for recovery of debt products which are to be recovered as per the procedures mandated by RBI. The certification tests the candidates on various areas in debt recovery, RBI guidelines and ethics which include the knowledge of legal aspects of debt recovery, debt products, computers, functions of an debt recovery agent, skills and strategies for debt recovery and right and duties of an debt recovery agent.

Why should one take this certification?

This certification is intended for professionals and graduates wanting to excel in their chosen areas. It is also well suited for those who are already working and would like to take certification for further career progression.

Earning Vskills Debt Recovery Agent Certification can help candidate differentiate in today's competitive job market, broaden their employment opportunities by displaying their advanced skills, and result in higher earning potential.

Who will benefit from taking this certification?

Job seekers looking to find employment in Banks, Electricity companies, Mobile companies and recovery agencies or recovery departments of various companies, students generally wanting to improve their skill set and make their CV stronger and existing employees looking for a better role can prove their employers the value of their skills through this certification. An individual can also start an debt recovery agency of own and be self-employed.

TABLE OF CONTENT

Basics of Banking

• Principles of Banking
  
• Structure of Banking
  
• Function of Banking
  
• Deposits Opening and Operations
  
• Commonly Used Terms in Banking
  

Customer Relationship

• Customer and relationships types
  
• Secrecy and Disclosure
  
• Precautions while disclosing
  
• Opinions reports
  

AML and KYC

• Basics of KYC
  
• KYC Norms
  
• Key elements of know customer
  
• Money laundering
  
• Money laundering Stages
  
• Role of Banks
  

E-Banking

• Basics of E-banking
  
• E-banking products
  

Compliance and Legal

• Consumer Rights and Importance
  
• Legal aspect of agent's contract
  
• Features and elements of debt recovery
  
• Legal and regulatory framework for debt recovery
  

Banking Products

• Loans
  
• Credit Cards
  
• Other Credit Products
  
• Debit Cards
  
• Other Banking Products
  

Functions of DRA

• Dues Collection
  
• Remittance of collected funds
  
• Book Keeping
  
• Re-possession of security
  
• Legal action
  
• Tracing debtors
  

Debt Recovery Procedure

• General Guidelines
  
• Debt recovery policy
  
• Debt recovery processes and procedure
  
• Skills and Strategies of Debt Recovery
  
• Skills Needed
  
• Communication skills
  
• Listening skills
  
• Inter-personal skills
  
• Persuasive skills
  
• Negotiation skills
  
• Dealing with difficult debtors
  
• Strategy for recovery
  

Rights and Duties on DRA

• Right to Remuneration
  
• Right to Retainer
  
• Right to Compensation
  
• Right to Indemnity
  
• Duty to Follow Instructions
  
• Duty to Follow Trade Customs
  
• Duty To Exercise Care and Skill
  
• Duty To Communicate
  
• Duty to Render Accounts
  
• Duty to Remit Money
  
• Asset Classification
  
• Basics
  
• Standard Assets
  
• Sub-standard Assets
  
• Doubtful Assets
  
• Loss Assets
  

Notices and Forms

• Acknowledgement Letter
  
• Impound Order
  
• Authorization to take possession
  
• Skip tracing work Sheet
  

International Debt Recovery Practices

• Introduction
  
• Practices in the USA
  
• Practices in the UK
  
• Debt Collectors - do's and don'ts
  
• Code of Ethics
  
• Organizational Guidelines
  
• RBI Guidelines
  
• Basic Arithmetic
  
• Multiplication
  
• Division
  
• Fraction
  
• Percentages
  

Communication Skills

• Importance of Communication
  
• Basics of Communication
  
• Communication types
  
• Communication Barriers
  
• Verbal Communication
  
• Non-Verbal Communication
  
• Communication Skills Development
  

Etiquette, Manners and Grooming

• Etiquette
  
• Grooming
  
• Manners
  

Planning and Organizing Techniques

• Planning Techniques
  
• Organizing Techniques
  
• Time Management
  

Stress Management

• Stress Management
  
• Causes of Stress
  
• Signs of stress
  
• Techniques of Stress Management
  

Team Work

• Formation of a Team
  

Computers Basics

• Introduction - What is Computer?
  
• Commonly Used Computer Terms
  
• Units of a computer system
  
• Representation of information
  
• Basic Operations of a Computer - Input, Process and Output
  
• Input Devices
  
• Output Devices
  
• Storage Devices
  
• Types of Software
  
• Disk Organization Terms
  

Software and Windows

• Using the Mouse
  
• Windows Interface
  
• Parts of a Window
  
• File and Folder Management
  
• Windows Explorer and Control Panel
  
• Hardware & Software (install and troubleshoot)
  
• Sharing information
  

Word Processing

• MS-Word Interface
  
• File Management
  
• Printing and Formatting
  
• Formatting Document
  

Excel

• MS-Excel Interface and Moving in a worksheet
  
• Data entry and types (date, alphanumeric)
  
• Formulae, Cell referencing (absolute & relative) and worksheet ranges
  
• Printing & Formatting
  

Presentation Software

• MS-PowerPoint Interface
  
• Slide Views
  
• Slide animation
  
• Setting a Slide Show
  

Internet

• Networking Concepts
  
• Network types
  
• Internet
  
• Windows Networking terms
  
• Sharing Local Printer
  
• Connecting to a Network Printer
  
• Email
  
• Sending an E-mail Message from Outlook
  
• Sending email from Google's Gmail
  
• Download from Internet