About Certification:

The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, Microsoft Dynamics CRM for Office Outlook, and more.

Course Outline

  • Microsoft Dynamics CRM Components
  • Planning the Installation
  • Microsoft Dynamics CRM Server Installation
  • Microsoft Dynamics CRM 2011 Reporting Extensions
  • Installing and Deploying the E-mail Router
  • Microsoft Dynamics CRM for Microsoft Office Outlook
  • Configure an Internet Facing Deployment
  • Upgrading to Microsoft Dynamics CRM 2011
  • Microsoft Dynamics CRM Deployment Manager
  • High Availability Options

Course Objectives: 

After completing this course, students will be able to:

  • Describe the components that are required for a successful Microsoft Dynamics CRM implementation.
  • Identify the hardware and software requirements for each component of a Microsoft Dynamics CRM implementation.
  • Install Microsoft Dynamics CRM Server.
  • Install Microsoft Dynamics CRM Reporting Extensions.
  • Install and configure the Microsoft Dynamics CRM E-mail Router.
  • Describe the deployment methods for installing Microsoft Dynamics CRM for Outlook.
  • Configure Claims-based authentication and Internet-facing deployment.
  • Upgrade to Microsoft Dynamics CRM 2011.
  • Manage Microsoft Dynamics CRM organizations using the Deployment Manager.
  • Describe the high availability options for Microsoft Dynamics CRM 2011.

Target Audience: 

This course is intended for implementation consultants, system integrators, or support professionals who need to install and deploy Microsoft Dynamics CRM 2011.

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