- Payment Terms: Enquire
- Duration / Course length: 3 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
Objective- Understanding difference in People
- Understanding human behavioral patterns and persona
- Understanding why people become difficult to deal with
- Avoiding Manipulations of difficult people
- Developing confidence in dealing with a number of different types of people
- Applying conflict resolution techniques
- Using words that de-escalate and give criticism effectively
- Applying assertive behavior and see instant results
- Human behavior and comprehension
- Communication challenges with different people
- Establish clear understanding
- Who can be labeled as difficult people
- Cultural diversities affecting comprehension and reaction
- The Perception Divide - why it makes positive outcomes difficult for you
- The Communication Process
- Barriers to communication
- Choice and Control
- Emotional Intelligence
- What are the causes of difficult behavior?
- Developing Trust
- Gaining Rapport
- What is challenging behavior.
- Outcome Thinking
- Listening for understanding
- Questioning for Specifics
- Influencing Framework
- Strategies for responding to different behavior styles.
- Appreciating the impact of the different styles of behavior on each other
Eligibility / Requirements
There are no eligibility requirements to attend this course.
About Convertas
CONVERTAS is a reliable advisory firm, helping organizations develop their activities to align with their objectives adopting the best practices.
Our trainings and workshops cover all areas of business including Management,Soft Skills and Human Resourses Management, Marketing and Sales, Accounting and Finance, Procurement and Logistics, targeting organizations, managers and employees. Whether in-house or public, trainings are organized with the highest qualified trainers.
Our methodology relies more on the use of audio-visual impact which is more effective than the lecture style. Presentations, videos and simulations methods have proven to be very effective for people to remember.
Moreover, doing and teaching are the best vehicles for learning and remembering. This includes involving the trainee in the teaching process by interacting, through completing worksheets and inciting to explain and present what is acquired.
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