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Online Courses Learning Listening Skills Certification Online Courses Learning
  • Duration / Course length: Upto 1 Hour Start now
  • Accredited by: CPD Certification Service
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

Listening Skills Certification
Listening is essential for professional success and stable relationships. Poor listening skills result in misunderstandings and conflict. Therefore, everyone can benefit from learning to listen well.

In this course, you will learn the differences between effective and ineffective listening and how to make sure that you have understood your conversation partner's message.
You will Learn:


  • The difference between active and passive listening

  • Why you need to consider non-verbal communication alongside spoken words, when listening to someone else

  • How to remain focused during a conversation

  • Why you must take care not to interrupt others

  • How to make sure that you have understood what someone else has told you


Benefits of Taking this Course:

  • If you work in a customer-focused job, this course will help you listen to customers and resolve their problems

  • By improving your listening skills, you will improve your relationships with your colleagues

  • If you are responsible for managing a team, this course will help you identify your team members' issues and, consequently, help them overcome any setbacks

  • If your job entails mediation, this course will help you understand everyone's perspective, when resolving a dispute

  • If you work in sales, this course will help you identify a customer's needs and increase your chances of closing a sale

Updated on 19 June, 2023

Eligibility / Requirements

There are no formal requirements to take up the course, anyone who is interested in the topic and/or would like to gain more knowledge and stand out to make up your career that you are passionate of.

About Online Courses Learning

Online Courses Learning is a provider of career essential courses. Simple understandable media content, concept oriented learning which helps develop career opportunities in the corporate World.
The learning experience has been designed from the ground up keeping your success in mind.
You can study at your own pace and from the comfort of your own home. A complete access to our learning platform for 365 days

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