Emerging Tech Labs ITIL V4 Foundation Emerging Tech Labs
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Course details

ITIL V4 Foundation Training & Certification

TIL is the world's most popular framework for IT Service Management (ITSM). The latest edition of the framework, ITIL 4 is much more practical than ITIL V3 ITIL 4, offers a modernized and community-driven approach, ITIL 4 also incorporates concepts from other leading frameworks, Understand the end-to-end operating model, and how Lean, Agile and DevOps are central interfaces in ITIL guiding principles and continuous improvement practices.

Learning Objectives

This introductory module gives a complete overview of the ITIL 4 Framework, the evolution of ITIL 4 and best practices, and an introduction to the ITIL 4 certification structure.

  • A high-level overview of ITIL v3's 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL's new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value

Course Outline:

  • Introduction to Service Management and ITIL
  • Key Concepts of Service Management
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • ITIL Management Practices
Content / Syllabus

ITIL V4 Foundation Training & Certification

Updated on 01 December, 2020

Eligibility / Requirements

There is no specific  prerequisites. Any IT Professionals can attend this training

About Emerging Tech Labs

ETL Training : ELTs Learning provides an effective classroom and web based courses.. These web-based courses combine the best of online interactivity and engaging course design by employing sound instructional design with multimedia components, practice tests and online quizzes. We provide Accredited Training and Certification Examination on programs like ISO 9001:2015, ISO 14001:2015, ISO 27001:2013, ISO 22301:2019, ISO 50001, Six Sigma, IT Governance, Risk Management.... and many other training and Certification.  

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