ITIL Service Capability: Planning Protection & Optimisation

Course details

The course builds on the general principles covered as part of the ITIL® Foundation course. This enables the organisation to introduce Capacity Management, Availability Management, ITSCM, Information Security Management, Demand Management and Risk Management processes as an integral part of its overall business-focussed Services Framework.The course is assignment based, with a strong emphasis on practical coursework, working as inpiduals and in teams

30 PMI PDUs

Objectives:

The purpose of Planning, Protection & Optimization is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®. The course provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines. The course prepares delegates for the ITIL® Capability examination in Planning, Protection & Optimisation.

Content:

• Service Management as a Practice 
• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection ; Optimization.
• Capacity management as a capability to realise successful service design. 
• Availability management as a capability to realise successful service design.
• IT Service Continuity Management as a  capability to support overall Business  Continuity Management.
• Information Security Management as part of the overall corporate governance framework.
• Common Service Operation activities related to Planning, Protection ; Optimization.
• Organizing for Service Operation which describe functions to be performed within Planning, Protection ; Optimization.
• Planning, Protection ; Optimization roles and responsibilities.
• Technology and Implementation  Considerations
• Challenges, Critical Success Factors and risks.
• Continuous Service Improvement as a consequence of effective Planning,  Protection ; Optimization