- Duration / Course length: 3 Days
- Timings: Flexible
Course details
As an ITIL Accredited Organization, this ITIL® 4 Foundation course offers comprehensive training on the ITIL® 4 service management framework, providing participants with an understanding of how ITIL has evolved to integrate modern technologies and new approaches to service management. The course prepares candidates for the ITIL® 4 Foundation exam, assessing their knowledge and understanding of the key principles, concepts, and practices described in the ITIL® 4 framework.
A computer is required for all traditional classroom deliveries.
Benefits of Attending:
- Comprehensive ITIL® 4 Training: Gain a thorough understanding of the ITIL® 4 framework, including the four dimensions of service management, the Service Value System (SVS), and the Service Value Chain (SVC).
- Enhanced Career Opportunities: Earning the ITIL® 4 Foundation certification can open doors to roles in IT Service Management, IT consulting, project management, and other ITIL-related fields.
- Increased Value to Organizations: Learn to improve service delivery by adopting ITIL's best practices, ultimately boosting productivity and customer satisfaction.
- Preparation for Advanced Certifications: The ITIL® 4 Foundation certification serves as a stepping stone for further ITIL certifications, such as ITIL® 4 Specialist or ITIL® 4 Managing Professional.
- Flexible Exam Options: The exam can be taken on the last day of the course or online at a later date.
Learning Objectives:
By the end of this ITIL Foundation course, participants will be able to:
- Understand the key concepts of service management.
- Explain how the ITIL guiding principles can guide an organization in various scenarios.
- Describe the four dimensions of service management.
- Comprehend the Service Value System (SVS), its purpose, and components.
- Understand the Service Value Chain (SVC), its activities, and interconnections.
- Identify the purpose and key terms of 15 ITIL practices, with detailed knowledge of 7 practices.
About the ITIL® 4 Foundation Exam:
- Duration: 60 minutes
- Format: 40 multiple-choice questions
- Passing Score: 65% (26 out of 40)
- Exam Type: Closed book
- Certification: Passing the exam earns the ITIL® 4 Foundation Certificate
- Extra Time: 25% additional time for non-native English speakers
- Photo ID Requirement: Valid ID (passport, driver’s license) needed to take the exam
Certification Maintenance:
- Retake the Exam: Renew your certification by retaking the original exam before the expiration date.
- Advanced Courses: Choose to renew the certification by pursuing further ITIL® 4 courses, such as ITIL® 4 Specialist or other certifications within the ITIL Product Suite.
Course Syllabus:
- Key Concepts of Service Management
- ITIL Guiding Principles
- Four Dimensions of Service Management
- ITIL Service Value System (SVS)
- Service Value Chain (SVC) and Value Chain Activities
- ITIL Practice Details and Purpose Statements
Eligibility / Requirements
There are no formal prerequisites for this course. However, it is recommended to undergo training through an ITIL Accredited Organization. Participants can take the exam on the last day of the course in the classroom or online at a later date.
Job roles this course is suitable for:
IT Service ManagerService Delivery ManagerIT Consultant ...About International Institute for Learning, Inc
International Institute for Learning (IIL) is a global leader in training, consulting, coaching and mentoring, as well as customized course development. Our core competencies include: Project, Program and Portfolio Management; Business Analysis; Microsoft® Project and Project Server; LEAN Six Sigma; PRINCE2®; ITIL®; Agile, CSR, Change Management, Leadership and Interpersonal Skills. A PMI® Charter Global Registered Education Provider, a member of PMI’s Global Executive Council, an Accredited Training Organization for PRINCE2 and ITIL, a Microsoft Partner (with a Microsoft Gold Project and Portfolio Management competency) and an IIBA® Endorsed Education Provider, IIL is the training solution partner of choice for many top global companies.
IIL’s three core values – Intelligence, Integrity, Innovation.
IIL’s innovative Many Methods of Learning™ provides a range of delivery options to suit your learning preferences and schedule:
- Traditional Classroom (Public / Closed Onsite)
- Virtual Classrooms (Public / Closed Onsite)
- On-Demand Courses
- Organizational Assessment
- Online Conferences
- Consulting
Location: NYC (HQ), Dubai, London, Paris, Madrid, Frankfurt, Helsinki, Tokyo, Hong Kong, Beijing, Soeul, Singapore, Sydney, Toronto, Bangalore,
For more information, please visit: www.iil.com
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