IT Helpdesk Administrator Diploma

Course details

Unleash your potential as an IT Helpdesk Administrator with our comprehensive training course designed to elevate your career in the world of IT support. This course stands out with its meticulously crafted curriculum that encompasses all essential skills you need to thrive in any organization. The IT Helpdesk Administrator Training will arm you with the knowledge to navigate Active Directory, manage system configurations, and troubleshoot a range of issues efficiently. You’ll delve into advanced topics such as creating virtual machines, managing user accounts, and executing commands remotely, all while mastering vital tools like TreeSize Free and PowerShell.
No prior experience is required, making this IT Helpdesk Administrator Training perfect for both newcomers and those looking to refine their skills. You’ll learn how to enhance system performance, manage applications, and solve common problems like account status checks and system errors. Each aspect of the training is designed to empower you with the theoretical knowledge necessary to handle IT challenges with confidence and clarity. Join us, and become a pivotal part of any tech team, ready to tackle everything from password expirations to complex network troubleshooting. The journey to becoming a skilled IT Helpdesk Administrator starts here!

Learning Outcomes

1. Master the fundamentals of Active Directory for effective user and system management.
2. Gain proficiency in troubleshooting and resolving common IT issues.
3. Learn how to manage virtual machines and optimize server performance.
4. Understand network troubleshooting techniques and methodologies.
5. Develop skills to monitor system resources and ensure smooth operations.
6. Acquire the ability to automate application installations and uninstalls efficiently.

Course Curriculum
 

• Access Boot Menu
• Active Directory Administrative Center (ADAC)
• Active Directory Users and Computers (ADUC)
• Check Password Expiration and Account Status
• Check Recently System Uptime and Reboot
• Cleanup Recycle Bin Data of Multiple Users Profile (Advance)
• Close Locked Open Files on File Server
• Computer Account Introduction & Solution
• Configure Auto-Login setting on Windows
• Create Active Directory User
• Create Virtual Machine (VM)
• Create Virtual Machine for Server 2019
• Deep Cleaning Through TreeSize Free Tool
• Delay in Replication of Assigned Permission on Client
• Disable Startup Applications (Speed Up Booting Time)
• Disable Unwanted Startup Services (MSCONFIG)
• Download Free Evaluation Windows 10 Image
• Execute Application in System Account Context
• Execute Commands on Remote System
• Find & Kill High Utilization Process
• Fix ‘Not Responding’ Application or Desktop Error
• Fix Domain Trust issue without Re-joining & Reboot
• Fix Stuck Windows Service
• How To Fix Filename Is Too Long Issue
• Hyper-V Interface Overview
• Increase Disk and Memory of Virtual Machine
• Info about Default Quota for Rejoining System
• Install Active Directory Role
• Install Hyper-V on Local System
• Install New Windows 11 Virtually in Hyper-V
• Install Windows Server 2019
• Installing Windows 10
• Introduction of Available Command line Tools
• Join System in Active Directory Domain
• Logoff Another User from Local System
• Logoff user Remotely through PowerShell
• Make USB Bootable with Command (CLI Tool)
• Make USB Bootable with GUI Tool
• Monitor CPU, Memory & HDD Utilization (Task Manager & Resource Monitor)
• Network Related Troubleshooting
• Part-1: Get Installed App Details Through Commands
• Part-2: Get Installed App Details Through Commands
• Recycle Bin Settings
• Rename System Name
• Run Disk Cleanup (Remove Not Required System Files)
• Server Manager Introduction
• Set Static IP Address
• Silently Install MSI based App on Multiple Remote Systems
• Silently Install MSI based App on the Local System
• Silently Uninstall MSI App Remotely from Multiple Systems
• Silently Uninstall MSI based App from Local System
• Uninstall Unwanted Applications
• Use of Snapshot (Time Saving)

Why buy this IT Helpdesk Administrator Training course?

1. Unlimited access to the course for forever
2. Digital Certificate, Transcript, student ID all included in the price
3. Absolutely no hidden fees
4. Directly receive CPD accredited qualifications after course completion
5. Receive one to one assistance on every weekday from professionals
6. Immediately receive the PDF certificate after passing
7. Receive the original copies of your certificate and transcript on the next working day
8. Easily learn the skills and knowledge from the comfort of your home

Who is this IT Helpdesk Administrator Training for?

1. Aspiring IT professionals seeking to establish a career in helpdesk administration.
2. Individuals looking to enhance their theoretical understanding of IT support systems.
3. Those aiming to improve their problem-solving skills in a technical environment.
4. Students pursuing certifications in IT administration or support roles.
5. Career switchers interested in the IT field with no prior experience.
6. Anyone wanting to deepen their knowledge of Windows operating systems and server management.

Certification

Upon course completion, a written assignment test is available. Pass the test to obtain a PDF certificate for 24 AED. Original hard copy certificates are available for an additional 38 AED. Updated on 07 March, 2025