IT Help Desk for Beginners

Course details

     Areyou looking to enter and pursue a career in the IT Help Desk industry?  Are you searching for a resource that canassist you with learning the basics of what IT Help Desk technicians shouldknow?  Or are you someone who wants to enhanceyour knowledge about IT Help Desk responsibilities?  If you have answered yes to any one of thesequestions, then this course, IT HELP DESK FOR BEGINNERS, is for you.

     Inthis course we'll guide you through the technical fundamentals of the IT HelpDesk's role.  We'll inform you aboutvarious areas of technical support and even walk you through some foundationalprocesses on resolving issues.

     There'sno need to worry about terminology because we'll help you with definitions alongthe way.  We'll even have a few miniassessments to help provide learning milestones for you throughout this course.

     Ourprogram of instruction is structured in an easy-to-follow way, where we'llcover several topics such as customer experience, software installation andremoval, basic networking, joining computers to a domain, and troubleshooting.

     TheIT industry is growing and the number of IT professionals continues to rise.  If you're eager to venture into the field oftechnical support and looking to join this growing profession, or if you'reseeking to strengthen your technical savvy and want to improve your technicalskills set, then our course, IT HELP DESK FOR BEGINNERS, is the solution foryou.  So, join us in this valuablecourse, IT HELP DESK FOR BEGINNERS, and we'll see you on the inside.