Integrating Social Media with F2F Customer Service

In this day and age when customer have too many choice and not enough time, it is important to deliver a remarkable experience.  These remarkable (or even less than remarkable) experience are often capture, recounted and shared online via social media.  

This course explores how brick and mortar, local businesses, can first create positive, remarkable customer experiences and then integrate those efforts with a solid social media presence thereby increasing foot traffic back to their stores.

This course consists of 5 modules with nearly 1.5 hours of videos plus worksheet and checklists to get your started.