Influence & Understand Others Using Listening Power Tools

Course details

Why Listening in the Workplace Matters

Most people are not very good listeners. Those rare individuals who understand the power of effective listening are more likely to become influential in the workplace. Why? 

Poor listening affects all aspects of organizational life including climate, productivity, and customer service. It is crucial for all organizational or small business participants to understand what effective communication "looks like" and then engage in systematic efforts to improve communication effectiveness. 

How this Course will Empower You as a Listener

This course will provide a clear picture of what listening for understanding looks like in the workplace.  Course participants will learn how to identify healthy communication, talk about it in specific terms, measure it, and collectively improve it. 

Participants will also learn how to use powerful tools like communication flow sheets (useful for meetings when there are opposing viewpoints) and how to use different types of note-taking systems for more effective listening. 

This is a Thinking Person's Course, Not a Quick Laundry List of Canned Behaviors

 Effective listening requires critical thinking. Skilled listeners analyze messages and consider the content, context, and nonverbal aspects of communication when listening. The tools you learn in this course will can also be help you become more successful in your personal relationships.