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- Payment Terms: Enquire
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
OverviewThe higher the value of products or services a customer buys from a company the more likely they are to stay with that company. If you want to add value for your customers and build loyalty while improving sales this is the course for you. During the course delegates will learn how to quickly identify customer needs gain commitment by focussing on benefits the customer values and how to deal effectively with objections. They will learn how to identify opportunities for cross-selling and upselling and how to add value for the customer while increasing sales for your company. Delegates will leave the training with a new attitude towards selling and the skills to be successful in cross selling upselling and overcoming resistance. The best part is that your customers will feel well served and not 'sold'.
Objective
By the end of this interactive training programme, you will be able to:
- Identify customer needsboth stated and unstated
- Gain customer commitment by focussing on benefits which the customer values
- Add value for both the customer and your organisation
- Deal effectively with cutomer resistance
Who Should Attend
- Sales representatives
- Sales managers
- Retail sales and customer service staff
- Marketing agents
Course Outlines
Module 1 - Bringing Value to Customers
- Understanding how combining sales and service is the best way to serve customers
- Bringing value to customers through cross selling and upselling
- Translating features into benefits which match customer needs
- Identifying the three types of cross selling
- Understanding why people buy
- Listening for cross selling opportunities
- Creating opportunities for cross selling
- Bridging to the offer
- Questioning to grab interest
- Introducing benefits
- Gaining commitment
- Increasing the quantity of the customer's order
- Upgrading the product the customer ordered
- Understanding when to upsell
- Identifying customer needs through skillful questioning
- Introducing benefits
- Gaining commitment
- Understanding why customers resist
- Learning when and how to overcome resistance
- Clearing up misunderstandings
- Dealing with drawbacks
- Overcoming stalls
About London Training For Excellence
Empowering Professionals for Over a Decade
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.
A Breadth of Expertise
We offer a comprehensive range of training solutions across a diverse set of industries, including:
- Artificial Intelligence (AI): Stay ahead of the curve with cutting-edge training on AI applications, machine learning and data analysis.
- Contact Management: Learn best practices for building and nurturing relationships, managing communication workflows and leveraging technology to optimise your outreach efforts.
- Engineering: Enhance your technical expertise and stay current with the latest advancements in various engineering fields.
- Finance and Legal: Gain a deep understanding of financial concepts, legal frameworks and compliance requirements.
- Human Resources: Navigate the complexities of HR practices, from recruitment and onboarding to employee relations and performance management.
- Leadership and Management: Develop your leadership skills, communication techniques and team-building strategies.
- Logistics: Optimise your supply chain operations and ensure efficient delivery of goods and services.
- Marketing and Sales: Develop effective marketing strategies, hone your sales skills and drive business growth.
- Oil and Gas: Gain specialised knowledge and skills relevant to the oil and gas industry.
- Project Management: Master the art of project planning, execution and delivery to ensure successful project outcomes.
Our Approach
At London Training for Excellence, we believe in delivering high-quality, interactive training programmes that cater to diverse learning styles. Our experienced instructors are industry experts who combine theoretical knowledge with practical application.
Flexible Learning Solutions
We understand that busy professionals require flexible learning options. We offer a variety of delivery methods to suit your needs, including:
- In-person training: provides more significant face-to-face interaction. In a classroom setting, attendees can connect in real-time. In-person training also offers more opportunities for group activities and interactive projects.
- Online Courses: Our comprehensive online courses allow you to learn comfortably in your working environment.
- In-Company Training: Tailor training programmes specifically for your organisation's needs and deliver them on-site for maximum impact and employee convenience.
Investing in Your Success
By investing in training and development with London Training for Excellence, you will gain the knowledge and skills necessary to achieve your professional goals and contribute to the success of your organisation.
Contact Us Today
Let London Training for Excellence help you unlock your full potential and drive positive organisational change. Contact us today to discuss your training needs and explore how we can empower your workforce for the future.
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