- Duration: 5 Days
Course details
The Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)course is intented for installation engineers, system administrators, database administrators, sales engineers, and others who are responsible for installing and maintaining the Cisco Unified Web and E-Mail Interaction Manager installation, which includes a common platform and one or both of the following applications: Cisco Unified E-Mail Interaction Manager (EIM) and Cisco Unified Web Interaction Manager (WIM).
Target Audience
This course is designed for:
- Individualswho will implement, configure, and support Cisco Unified EIM and Cisco Unified WIM with Cisco Unified CCE or Cisco Unified Contact Center Hosted
Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe, at a high level, the features and functions of Cisco Unified EIM and Cisco Unified WIM for Cisco Unified
- Contact Center Enterprise (CCE)
- Describe the architecture of Unified EIM and Unified WIM
- Manage new users, roles, groups, and queues
- Configure Cisco Unified EIM and Cisco Unified WIM
- Create and manage an entire Knowledge Base
- Create and manage workflows
- Describe the use of the Agent Console
- Describe of the integration and configuration of Cisco Unified CCE
- Manage the web chat system
- Describe supervisory tools, monitor agent work, join chat sessions, and create and use monitors and reports
- Troubleshoot Cisco Unified EIM and Cisco Unified WIM issues and configure Cisco Unified CCE
Course Outline
Features of Cisco Unified EIM and Cisco Unified WIM
- Defining Features
- Defining Components and Integration
Architecture Installation Planning and Environment Installation
- Describing the Architecture
- Planning
- Sizing Server Software and Hardware
- Creating WebLogic Domains
- Installing Cisco Unified EIM and Cisco Unified WIM
User Management
- Managing Users
- Creating Groups and Queues
The Knowledge Base
- Understanding Knowledge Base Basics
- Understanding Knowledge Base Special Functions
Administration
- Configuring System Administration
- Configuring Workflows
Agent Console
- Understanding the E-Mail Agent
- Pinning, Pulling, and Transferring Activities
- Navigating the Information Pane
Cisco Unified CCE Integration and Configuration
- Describing the Integrated System
- Configuring Unified CCE
- Integrating Postinstallation
- Describing Fault Tolerance
Cisco Unified Web Interaction Manager
- Managing Web Templates and Entry Points
- Conducting Chat Sessions
Management Tools: Monitors and Reporting
- Using Management Tools: Monitors and Reports
- Reporting Across Channels: Web View
Tactics for Troubleshooting
- Troubleshooting at Startup
- Troubleshooting Servers
- Troubleshooting Processes
About Equitrain
EquiTrain –a pision of Equinox International- equips organizations with IT skills that are the lifeblood of modern corporate life, as Theyll as the professional expertise required for ensuring productivity and to remain competitive now and tomorrow.
At EquiTrain, They tailor end-to-end training solutions that incorporate both IT and business consultancy to the specific needs of each inpidual customer. They can equip yTheir IT professionals with all they need to quickly maximize yTheir new technology investments as Theyll as pushing forward absolute beginners on their road to IT proficiency.
They offer a broad range of IT and Management training cTheirses and certifications from top technology vendors with a choice of on-site or offsite, public or closed and local or abroad training. Their portfolio of cTheirses is supplemented by Their strategic training alliance with world's leading providers of learning solutions.
See all Equitrain courses- JavaScript Full stack web developer virtual internship Virtual Bootcamp + Internship at LaimoonAED 1,449Duration: Upto 30 Hours
- Complete Cisco Networking Bundle Global EdulinkUSD 172
USD 1,240Duration: Upto 100 Hours - RIP Routing Protocol For Cisco CCNA Lead AcademyUSD 25
USD 390Duration: Upto 2 Hours
