- Duration: 1 Day
Course details
This course teaches the Telephone interviewers to understand, interact and manage the Telephone interviewing environment.
Target Audience:
This course is for anyone responsible for conducting Telephone interviews with IBM SPSS Data Collection, as well as Supervisors that may need to understand and manage this interaction.
Objectives:
Please refer to course overview.
Prerequisites:
For onsite delivery, access to a PASW Data Collection Phone server and a fully functioning PASW Data Collection Phone installation.
Content:
- Overview of the Interviewer Station used to conduct Telephone surveys
- Making contact with a Participant
- Conducting a Telephone survey and dealing with call outcomes
- Actions and options available once a survey has been completed
About Global Knowledge Egypt
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