IATA - Passenger Ground Services Diploma

Course details

Course Overview

• Understand how airlines and airports operate in relation to the provision of passenger services.
• Learn about passenger and baggage check-in & boarding procedures, Including passengers with special needs.
• Interpret the respective regulatory requirements related to passenger and baggage transport.
• Understand how computer reservations and departure control systems operate.
• Ensure safe and secure passenger & baggage transport.
• Provide superior customer service in a demanding customer facing environment.
• Learn about the latest technological innovations in passenger services.
• Add value to existing and future employers looking to hire and retain knowledgeable and high performing personnel.
• Introduction to airport & airline operations.
• Computer Reservations (CRS) and Departure Control Systems (DCS) functions.
• Passenger & Baggage check-in procedures (airport & o-site).
• Conditions of passenger & baggage carriage, boarding procedures and flight close-out messaging.
• Dangerous Goods regulations awareness for passenger service agents.
• Managing passenger interactions.
• Aviation security procedures for passenger & baggage transport.
• Enhanced passenger facilitation, latest innovations and career opportunities.

Accreditation & Certification

• IATA - Passenger Services Certification
• Jordan Ministry Of Education
• Petra Travel & Tourism Institute

Pre-requisite: 

• Previous Airport Services Experience
• Secondary / High School Leaving Certificate / College Diploma / University Degree
• Basic Math Skills
• Good English Skills

Course Language: 

• Arabic
• English

Course Examination Language: 

• English