HR and Quality Management

Course details

Most problems that any company can have are ultimately people-problems. Human resources quality management is therefore critical to the success of any company, especially as environments in which companies operate are becoming more competitive.

Course Objectives

• Build quality improvement teams and projects.
• Define Total Quality Management, Philosophy and Principles
• Use advanced techniques in Total Quality Management
• Manage Human Resources In a Total Quality Environment
• Describe managerial and operational roles of HRM and the contribution these make to organizational effectiveness and employee well-being
• Inter-relationship between HRM strategy and specific HR roles and functions, such as, job analysis and design; recruitment and selection; training and development; performance management and enhancement; reward management, compliance with legislation and management of employee relations.

Course Outlines

Introduction

• Importance of Quality Tools
• Performance Indicators
• Measuring Business Performance

Managing Human Resources

• Introduction to Human Resource Strategic HRM
• Human Resources Planning
• Job Analysis and Job Design
• Acquiring Human Resources: Recruitment, Selection and Orientation
• Developing the Human Resource: Learning & Development, Training and Management Development
• Rewarding Employees: Performance Appraisal, Compensation Including Job Evaluation
• Grievances & Discipline
• Employee Safety, Health and Welfare
• Industrial and Labor Relations
• International Human Resources Management (IHRM)
• Other Emerging Issues

Performance and Quality Management

• Total quality management (TQM)
• Consequences of total quality
• Costs of total quality
• Valuable tools for quality
• Identifying and recognizing accomplishment
• Management by objectives rather than by tasks

Restructuring Work and Organization

• Explaining the meaning of work
• Job design
• How work design and different organizational designs affect HRM

Human Resource Development

• HRD within HRM
• Connection between HRD and strategy
• Ideas of workplace learning
• Development in knowledge management and e–learning

Total Quality Tools

Integrated Methods and Measurement

Workshop wrap up.