How to Handle Social Media Criticism Certification

Course details

How to Handle Social Media Criticism
Learning how to handle social media criticism is absolutely essential for anybody looking to improve their brand image and avoid negative social media repercussions. This is true, whether you are directly responsible for social media management or are looking to improve your company's social media policy.

This course provides a comprehensive guide to handling social media criticism through establishing effective social media policies and learning how to respond effectively.

From the correct tone and timing of your response to effective tips to ensure your brand remains undamaged and customers remain happy, this course covers everything you need to know about every aspect of handling social media criticism as effectively as possible.
You Will Learn:

• How to establish a solid social media policy


• How to respond at the correct time and in the correct manner


• The importance of honesty and compensation, in order to keep customers happy


• How to effectively deal with provocation and trolling

• You will improve your brand image and social media reputation


• You will increase your page interactions and customer engagements


• You will improve your product and service offerings through constructive feedback


• You will retain current customers and attract new ones