Hotel Management - Diploma

Course details

Hotel Management

Certificate of achievement Diploma in Hotel Management QLS Level 4. Additional CPD Accredited Certificate with 80 CPD points available with no extra study.

Endorsed Hotel Management Level 4 Certificate of Achievement. In this Hotel Management diploma course, learners will learn basics of Hotel management, especially with particular reference to Hospitality Management, front office operations, housekeeping and food management. From the start to finish, learners will be completely equipped with entry level principles they should know in Hotel management niche, together with the fundamentals of what a hotel manager needs to be a highly sought after professional.

Hotel Management - Course Outline
This level 4 diploma in Hotel management is very intensive, with uniquely designed curriculum. It is delivered across 8 insightful units. At the completion of each of these units, the learner will do an online assessment to verify whether they understand the skills and knowledge of Hotel Management.
Hospitality and Hotel Management Online Level 4
The learner will be assigned with a seasoned tutor who will provide you every support you will need in this journey. Here is the course outline:
Module 1 - Hospitality Industry : Overview
This module covers the following Key topics:
What is Hospitality?
Characteristics of the Hospitality Industry
Scope of the Hospitality Industry
Career Prospects in Hospitality Industry
Classification of Accommodation Establishment
Hotels and Their Classifications
Types of Accommodation
Modes of Hotel Management
Hotel Departments
Organisation of Hotel Departments and their Functions
Functions of Major Hotel Departments
Plus more
Module 2 - Principles of Hotel Front Office Operations
This module covers the following Key topics:
Managing Front Office Operations
Front Office Functions
Front-of-the-House Operations
The Function of the Front Office Manager
The Art of Supervising
The Reservations Office
Types of Reservation System
Accepting or Denying Reservations
Yield Management: Choosing the Most Profitable Reservations
Basic Concepts of Yield Management
Generating Reservation Reports
Managing Reservations
Front Office Accounting
The Electronic Front Office (EFO)
Plus more
Module 3 - Various Departments of Hotel
This module covers the following to Key pics:
Housekeeping, Engineering & Security
Organisation of Housekeeping Department
The Functions of the Housekeeping Department
Management of Guest Amenities
Importance of a Security Department
Organisation of a Security Department
In-House Security Departments versus Contracted
Employee Training in Fire Safety
Developing the Emergency Communication Plan
Plus more
Module 4 - Management of Food And Beverage Operations
This module covers the following Key topics:
Managing Food and Beverage Operations
Food and Beverage Operations
Assessment of Market and Consumer Needs
Food Service Operation System
Types of Menu
Comparison of Different Types of Menus
Managing Food Service Operations
Types of Wine and Drinks
Computer Applications in Food and Beverage Services
Selecting a Computer System
Plus more
Module 5 - Recruiting in the Hotel Industry
This module covers the following Key topics:
Recruitment and Selection
Flexible Employees
The Importance of Planning Ahead
Describing the Ideal Recruit
Attracting Candidates
Obtaining Information from the Candidates
Selection Interviews
New Employee Induction Programmes
Plus more
Module 6 - Staff Training and Development in the Hospitality Industry
This module covers the following Key topics:
Training and Development
The Benefits of Training
Identifying Training Needs
Carry Out the Training Programme
Evaluating the Training Undertaken
Developing a Training Programme
Identification of Tasks and Job Management Skills
Preparing Step-by-Step Procedures
Steps in the Training Process
Methods of Presentation
Administering a Training Programme
Plus more
Module 7 - Marketing Strategies for Hotel Industry
This module covers the following Key topics:
Marketing and Advertising
The Hotel Product
Hospitality Product Augmentation
Hotel Pricing and Distribution
Determining and Creating a Specific Advertising Message
Employee Relations/Labour Relations:
Extended Marketing Mix for Hotels
Marketing Consortium or Cooperatives
Plus more
Module 8 - Managing Quality Service In Hospitality
This module covers the following Key topics:
Quality Management
Hospitality Retail Service Quality
Quality Management and Hospitality Retail Operations
Inspections and Quality Assurance
Total Quality Unit Management
Plus more Updated on 20 April, 2021