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- Payment Terms: Enquire
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
OverviewThis course is about learning how to effectively handle and manage difficult or confrontational situations. Whether in the workplace or in our personal lives these kinds of encounters can consume a lot of time and energy if not managed well. Delegates will learn about the characteristics associated with confrontational behaviour its origins and how best to respond. This course will equip delegates with various effective responses when confronted with challenging situations. They will learn how to effectively deal with toxic words and phrases resolve confrontations without devolving into a blame game and much more. Through practical exercises roleplays and case studies this course provides the tools for managing difficult or challenging conversations with confidence. The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.
Objective
- This course helps delegates learn how to effectively handle difficult or confrontational situations.
- It covers topics such as characteristics of confrontational behavioureffective responsestoxic words & phrases and conflict resolution processes.
- Through practical exercisescase studies and roleplaysthe course equips learners with the essential tools for managing conversations confidently.
- The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.
Who Should Attend
This course is suitable for anyone who wants to develop their communication and conflict resolution skills. It could be beneficial to those in a leadership or management role, as well as those who want to stay knowledgeable and up-to-date with the latest communication practices. Those looking to improve their relationships with others, build healthy connections, or gain insight into different perspectives can also benefit from attending this course.
Course Outlines
Day 1:
- Reflection and self-assessment to better understand your thoughts and emotions around difficult conversations.
Day 2:
- Work on active listening skills by paying close attention to the other person's words and how they are saying them.
Day 3:
- Practise conflict resolution techniques such as being open honest patient and exploring alternative solutions.
Day 4:
- Focus on analytical thinking in order to gain an understanding of people's words & actions before responding to a challenging conversation.
Day 5:
- Review the course content and lessons learnt throughout the week in order to solidify your understanding of handling confrontational situations.
About London Training For Excellence
Empowering Professionals for Over a Decade
London Training for Excellence is a leading provider of professional development programmes, established in 2013. For over eleven years, we have been committed to equipping individuals and organisations with the skills and knowledge they need to excel in today's ever-evolving business landscape.
A Breadth of Expertise
We offer a comprehensive range of training solutions across a diverse set of industries, including:
- Artificial Intelligence (AI): Stay ahead of the curve with cutting-edge training on AI applications, machine learning and data analysis.
- Contact Management: Learn best practices for building and nurturing relationships, managing communication workflows and leveraging technology to optimise your outreach efforts.
- Engineering: Enhance your technical expertise and stay current with the latest advancements in various engineering fields.
- Finance and Legal: Gain a deep understanding of financial concepts, legal frameworks and compliance requirements.
- Human Resources: Navigate the complexities of HR practices, from recruitment and onboarding to employee relations and performance management.
- Leadership and Management: Develop your leadership skills, communication techniques and team-building strategies.
- Logistics: Optimise your supply chain operations and ensure efficient delivery of goods and services.
- Marketing and Sales: Develop effective marketing strategies, hone your sales skills and drive business growth.
- Oil and Gas: Gain specialised knowledge and skills relevant to the oil and gas industry.
- Project Management: Master the art of project planning, execution and delivery to ensure successful project outcomes.
Our Approach
At London Training for Excellence, we believe in delivering high-quality, interactive training programmes that cater to diverse learning styles. Our experienced instructors are industry experts who combine theoretical knowledge with practical application.
Flexible Learning Solutions
We understand that busy professionals require flexible learning options. We offer a variety of delivery methods to suit your needs, including:
- In-person training: provides more significant face-to-face interaction. In a classroom setting, attendees can connect in real-time. In-person training also offers more opportunities for group activities and interactive projects.
- Online Courses: Our comprehensive online courses allow you to learn comfortably in your working environment.
- In-Company Training: Tailor training programmes specifically for your organisation's needs and deliver them on-site for maximum impact and employee convenience.
Investing in Your Success
By investing in training and development with London Training for Excellence, you will gain the knowledge and skills necessary to achieve your professional goals and contribute to the success of your organisation.
Contact Us Today
Let London Training for Excellence help you unlock your full potential and drive positive organisational change. Contact us today to discuss your training needs and explore how we can empower your workforce for the future.
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