Government and Community Relations: Building Key Stakeholder Relations

Course details

Overview
Introduction In today's business successful leaders and managers must interface with various key groups of people and or individuals. The ability to build and manage strong relationships with nurturing capabilities with key stakeholders has become a significant skillset for executives managers and leaders. Every organization Government bodies public sector agencies communities and private corporations either nationally or internationally must appreciate to develop and improve their core ability to communicate collaborate and engage with multiple stakeholders across all communication channels and across different cultures. In order to achieve these capabilities our course is designed to cover policy data collection and analysis leadership communication and successful advocacy. In addition our exciting training course enables and help every participant in skills of negotiation influencing without authority communicating and persuading both internal and external stakeholders sharing information and fostering a mutually beneficial relationships within a strategic stakeholder engagement framework. The course will cover the following areas:
The interactions and dynamics of various agencies and government departments with communities and corporations.
Collecting vital data on stakeholders analysing and mapping stakeholders
Effective contact and communication with internal and external stakeholders
Successful and meaningful engagement with individuals and teams of stakeholders
Developing a strategic approach to stakeholder relationships
Effective communication and emotional intelligence for stakeholder engagement
Techniques for creating win-win outcomes through better negotiation
Ability to appreciate and manage conflict situation
Collaborative and coordination skills covering Convincing Persuading and Influencing techniques

Objective
At the end of this courseparticipants will be able to:
Enhance and improve cross-functional relationship and build rapportas well as manage stakeholders' expectations and gain their buying in
Negotiate, influence, conciliate, convince, compromise, concede and persuade the internal and external stakeholders with divergent interests especially between government and communities.
Identify plan and execute good, best and right communication strategy to the internal and external stakeholders
Navigate the organisational politics to manage and resolve conflicts due to competing prioritiesneeds and demands
Track and manage stakeholders' expectations achievement through effective status monitoring, control, reporting and meaningful progress meetings

Who Should Attend
Strategy Development Professionals
Public Relations Practitioners
Marketing Managers
Senior Executives
Service and customer relations staff
Corporate Social Responsibility (CSR) Practitioners
All Personnel involved in communications, business strategy, community relations, governmental affairs

Course Outlines
Course Content: Stakeholders Engagement Process
Essentials of Stakeholders Management
Skills and Competencies with Government Communities and Corporations
Cooperate work together join forces and team up
what is the strategy?
Identifying anticipating and analysing Stakeholder's requirements demands and needs
Managing tricky complex complicated challenged and difficult Stakeholders
The Stakeholders Prioritisation Game
Ramping Up and Ramping Down
How to manage stakeholders' expectations that can't be managed effectively
Strong and confident stakeholders' relationships to ensure increased success

Building Strategic Relationships
How to build and manage key relationships within a stakeholder group
Qualifying and managing key influencers accurately
Producing a 'relationship matrix' for each account quickly and easily
How best to approaching and developing new contacts?
Developing a coach or advocate in every client site pro-actively

Influencing Skills when Working with Stakeholders
How to integrate your business style and solutions with the stakeholder's needs and processes
Getting your message and strategy across to Government Community and C-level contacts
Being able to better anticipate identify create and develop opportunities within a group.
Knowing your personalised value message: Differentiating your solutions clearly and accurately with customer/client-matched value statements.
Tools techniques and principles of influence.

Communication and Negotiation with Emotional Intelligence
Effective Communication and Emotional Intelligence
Emotional Manager instead of Program/Project/Functional/Capability Lead Manager
Effective Convincing Persuading and Influencing techniques
Collaborative and Coordinated skills
achieving commitment and consistency
Compromise and Concession middle point
Win to Win and Win to Lose
Stakeholders Relationship game and rapport

Teamwork and Time Management for Stakeholder Relationship Building
Working with other stakeholders inside and outside your organisation to achieve your account goals
Managing and working with a virtual team and creating cross-departmental communication loops
Managing your time and stakeholders effectively on a daily basis
Setting priorities goals and account objectives for stakeholder relationship building.
Action plan