Front Office Management

Course details

This course will enumerate the details of the Front office department of a hotel. This course will give insight as to why the front office is of prime importance in view of the basic nature of business of a hotel and why it is termed as the nerve centre of a hotel. This course is specially developed for aspirants who wish to make a career in the Hospitality industry specially as front-office personnel.

Learning Outcomes:

• After completing this course you should be able to: 
  
• Understand role of Front office in a Hotel 
  
• Understand Front Office Organization & its staff 
  
• Gain knowledge of various functions of Front office such as reservations, Check-in & Check-out process 
  
• Understand function of Guest Relations Department 
  
• Understand services extended to VIP Guests 
  
• Know about Bell Desk and its functions 
  
• Gain knowledge of Concierge Service in Hotel 
  
• Understand function of Night Auditor 
  
• Know about various reports of Front Office 
  
• Discover different Career Options in Front Office
  

• Evolution of Hospitality 
  
• Hotel Organization 
  
• Role of Front Office 
  
• Front Office Staff 
  
• Guest Relations 
  
• Bell Desk / Concierge Services 
  
• Room Types & Bedding 
  
• Hotel Tariffs 
  
• Reservations 
  
• Check-in 
  
• Check-Out 
  
• Night Audit 
  
• Front Office Reports