Interpersonal Communication Skills

Course details

Day 1
Effective communication
· Introduction to communication
· Communication levels and definitions
· Communication functions
· The 4 principles of interpersonal communication
· Elements of the communication process
· Communication delivery aspects
· Non verbal communication
· Building rapport
· Where can miscommunication occur?
· Barriers to effective communication
· Overcoming communication barriers
· The communication funnel
 
Day 2
Communication across cultures
· Improving cross-cultural communication: guidelines
· 'DiSC' personal development profile
· Stages of team development
· The arts of persuasion
· Areas of growing your sphere of influence
· Communicating within multi-cultural teams
· Stages of team growth
· Universal laws of persuasion: process
 
Day 3
Active listening
· Hearing versus listening
· Active versus passive listening
· Tips to improve active listening skills
· 3 aspects of active listening
· Active listening skills inventory
· Using different questioning techniques
· Closed and open questions
· Probing types questions
· Pitfalls of leading questions
 
Day 4
Communication behavior and conflict management
· Assertive, passive and aggressive behaviors
· Verbal and non-verbal components of communication behaviors
· Conflict management
· Types of conflicts
· Sources of conflicts
· Conflict management styles
· Essential conflict management skills
· Learning to say 'no'
· Guidelines for applying 'no'
Constructive feedback and criticism
· The value of feedback
· Positive versus negative feedback
· Giving constructive criticism
· Receiving criticism
  Updated on 16 May, 2024