- Payment Terms: Enquire
- Duration / Course length: 4 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
Day 1Effective communication
· Introduction to communication
· Communication levels and definitions
· Communication functions
· The 4 principles of interpersonal communication
· Elements of the communication process
· Communication delivery aspects
· Non verbal communication
· Building rapport
· Where can miscommunication occur?
· Barriers to effective communication
· Overcoming communication barriers
· The communication funnel
Day 2
Communication across cultures
· Improving cross-cultural communication: guidelines
· 'DiSC' personal development profile
· Stages of team development
· The arts of persuasion
· Areas of growing your sphere of influence
· Communicating within multi-cultural teams
· Stages of team growth
· Universal laws of persuasion: process
Day 3
Active listening
· Hearing versus listening
· Active versus passive listening
· Tips to improve active listening skills
· 3 aspects of active listening
· Active listening skills inventory
· Using different questioning techniques
· Closed and open questions
· Probing types questions
· Pitfalls of leading questions
Day 4
Communication behavior and conflict management
· Assertive, passive and aggressive behaviors
· Verbal and non-verbal components of communication behaviors
· Conflict management
· Types of conflicts
· Sources of conflicts
· Conflict management styles
· Essential conflict management skills
· Learning to say 'no'
· Guidelines for applying 'no'
Constructive feedback and criticism
· The value of feedback
· Positive versus negative feedback
· Giving constructive criticism
· Receiving criticism
Updated on 16 May, 2024
Eligibility / Requirements
There are no eligibility requirements to attend this course.
Job roles this course is suitable for:
Sales Manager , HR Manager , Marketing Executive , PR and Marketing ManagerAbout Convertas
CONVERTAS is a reliable advisory firm, helping organizations develop their activities to align with their objectives adopting the best practices.
Our trainings and workshops cover all areas of business including Management,Soft Skills and Human Resourses Management, Marketing and Sales, Accounting and Finance, Procurement and Logistics, targeting organizations, managers and employees. Whether in-house or public, trainings are organized with the highest qualified trainers.
Our methodology relies more on the use of audio-visual impact which is more effective than the lecture style. Presentations, videos and simulations methods have proven to be very effective for people to remember.
Moreover, doing and teaching are the best vehicles for learning and remembering. This includes involving the trainee in the teaching process by interacting, through completing worksheets and inciting to explain and present what is acquired.
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