- Payment Terms: Enquire
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
Day 1Process definitions and elements
* Process definition
* Process approach to improvement
* Advantages of process mapping
* Elements of a process
* Benefits of process maps
* Attributes of a process map:
· Who is the customer?
· What is critical to their satisfaction?
· Where can we obtain process performance data?
· How well do our processes satisfy their needs?
· What is our business value chain?
· What is process efficiency and effectiveness?
· Stakeholders analysis
Day 2
Understanding process approach as per international quality standards
* Understanding process approach
* Process characteristics
* The Plan, Do, Check, Act (PDCA) approach
* Opportunities in terms of reducing cycle time and defects
* Non value added explained
Day 3
Process assessments approaches
* Key terms
* Mapping process
* Types of mapping tools
· Simple flow charting
· Geo graphs, spaghetti and workflow diagrams
· Swim lane (deployment) flowcharts
· Supplier, Input, Process, Output, Customer charts value added and non value added analysis
· Value stream maps
· Cycle time map
* Process hierarchy
* Process maps symbols
* 'IDEF0' process map
* Lean thinking to reduce waste in processes
* The eight types of waste found in processes
* 5S: a framework to organize and maintain your workplace
* Failure Mode and Effects Analysis (FMEA)
Day 4
Process analysis and improvement
* Customer oriented processes
* Support oriented processes
* Management processes
* Diagnosis of a process
* Analyzing and improving a process
* Turtle diagram
* Using process maps to identify root causes
* Twelve cornerstone tools to process streamlining
* Problem solving techniques
* Process auditing as a tool for continuous improvement
* Process mapping in Six Sigma projects
Day 5
Process measurement and benchmarking
* The need to measure
* Process Key Performance Indicators (KPIs)
* Benchmarking and the balanced scorecard Updated on 16 May, 2024
Eligibility / Requirements
There are no eligibility requirement to attend this course.
About Convertas
CONVERTAS is a reliable advisory firm, helping organizations develop their activities to align with their objectives adopting the best practices.
Our trainings and workshops cover all areas of business including Management,Soft Skills and Human Resourses Management, Marketing and Sales, Accounting and Finance, Procurement and Logistics, targeting organizations, managers and employees. Whether in-house or public, trainings are organized with the highest qualified trainers.
Our methodology relies more on the use of audio-visual impact which is more effective than the lecture style. Presentations, videos and simulations methods have proven to be very effective for people to remember.
Moreover, doing and teaching are the best vehicles for learning and remembering. This includes involving the trainee in the teaching process by interacting, through completing worksheets and inciting to explain and present what is acquired.
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